GARE Network Impact Analyst (Part-Time)

Race Forward; California; Remote; USD 54,000 - 56,000; Part time

Job summary

Race Forward seeks a part-time Network Impact Analyst to support the GARE Online Community and the network's data ecosystem from a fully remote setting. You will assist with day-to-day access, data stewardship, reporting, and data visualizations across platforms like Salesforce, Higher Logic, Tableau, Zoom, and LMSs, while supporting community moderation and events.

This union-represented role reports to the GARE Director of Data and Insights and requires collaboration with Race Forward staff in

Qualifications

• Bachelor's degree or equivalent experience.
• Two to three years of administrative/project management experience.
• Experience managing databases and generating reports.
• Experience with Higher Logic, preferred.
• Experience with Tableau, preferred.
• Experience with Salesforce or comparable databases, required.

Responsibilities

• Manage day-to-day access to the GARE Online Community.
• Update and manage contact/user records in Salesforce.
• Provide specialized support for future data integrations.
• Ensure platform and data security are maintained.
• Respond to user inquiries related to the GARE Online Community.
• Provide technical support across channels.

Skills

Data visualization

Salesforce

Tableau

Higher Logic

MS Excel

Communication

Remote teamwork

Education

Bachelor's degree or equivalent

Tools

Salesforce

Higher Logic

Tableau

Job description

Title: GARE Network Impact Analyst (Part-Time)

Reports to: GARE Director of Data and Insights

FLSA Status: Non-Exempt

Salary Range: $39.00 - $41.00 per hour

Location: Remote

Tentative Start Date: As soon as possible

About Race Forward

Race Forward's mission is to advance racial justice by supporting communities and public institutions to build a just, multiracial democratic society where people of color thrive with purpose and power.

Rooted in a deep understanding of systemic racism, our work supports stronger, more equitable governance that shifts power and transforms institutions. Race Forward imagines a future where communities of color lead in decision-making, public systems are accountable and just, and movements across sectors come together to create lasting and transformative change.

Since 1981, Race Forward has continued to develop innovative strategies that drive impact at the intersection of policy, culture, and institutional practice. In 2017, Race Forward united with the Center for Social Inclusion to become the new Race Forward, strengthening its commitment to advancing systems that truly work for everyone.

About GARE

The Government Alliance on Race and Equity (GARE) is a national network of local and state government that supports racial equity practitioners within public agencies and institutions to design and implement strategies that serve to advance a more racially just and equitable society.

Specifically, GARE fosters critical connections among racial equity leaders and practitioners in order to develop and share skills, lessons and approaches to strengthen racial equity, policies, practices and cultural strategies within jurisdictions.

Position Summary

The GARE Network Impact Analyst supports and assists with development of platforms that constitute the GARE network's digital and data ecosystem, including day-to-day access and site administration of the GARE Online Community, a Higher Logic Thrive Online Community site that brings together thousands of racial equity practitioners working in government for peer interaction, knowledge-sharing, and collaboration. In addition, they provide support, data stewardship, and reporting across other platforms where network data is connected, including but not limited to Salesforce, Zoom, event registration platforms, and learning management systems.

Specifically, the GARE Network Impact Analyst supports staff and end users, member groups, events, and resource libraries; provides technical support; assists with day-to-day community moderation and engagement; generates reports; synthesizes site data; creates data visualizations; and manages the transfer of engagement data within and between platforms.

This role is both interactive and technical - supporting access and providing technical and informational support to users, identifying and addressing issues, and appropriately engaging the Online Community Director, Director of Data and Insights, Race Forward Tech staff or other staff when needed.

This role also supports other aspects of the GARE membership process on both a jurisdictional and individual level. The GARE Network Impact Analyst utilizes the integrations between internal Race Forward systems to manage users through both the Online Community and Salesforce.

This position is included in a union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

Duties And Responsibilities

Works under the direction of the GARE Director of Data and Insights to:

Daily Tasks:

• Manage day-to-day access to the GARE Online Community for users and member jurisdictions, ensuring that new account requests are reviewed and determined on a regular basis
• Update and manage contact/user records in Salesforce both through direct data entry and supporting the development and oversight of data integrations
• Provide specialized support to the development of any future data integrations
• Ensure platform and data security is maintained, flagging issues related to security, privacy, or community standards
• Triage and respond to user inquiries related to the GARE Online Community on the Higher Logic Thrive Platform or GARE Membership matters
• Provide technical support to users and other GARE/Race Forward sta through a variety of channels, including email, phone, and internal communications platforms

Monthly Tasks:

• Generate reports and gather data for monthly platform metrics report by the 5th day of each month
• Create data visualizations for the GARE Network through data integrations and manual synthesis using platforms including Tableau and Canva
• Define and document the business case for reporting requests in partnership with stakeholders. Provide analysis and develop technical specifications and appropriate tools or processes to support reporting needs.

As time allows, this role may also:

• Maintain updated process documentation on key Online Community and Salesforce functions [e.g. merging contacts, Online Community registration, collecting data].
• Monitor and engage with GARE Online Community via discussion threads, review Daily Digests and other community posts for unanswered questions, connections to resources, and themes.
• Support organization of content in GARE Online Community resource library, enabling and supporting users to find material and responding to requests for information.
• Support administration of events using platforms such as Whoova, Zoom, Higher Logic Event Manager / Calendar, and Eventbrite as needed.
• Support GARE membership process [applications, renewals, reporting, auditing] and online community operations as needed.
• Support or manage projects about maintaining accuracy, completeness and reliability of data and data infrastructure, including establishing workflows, auditing, and reporting.

Knowledge, Skills And Abilities

• Demonstrated commitment to racial equity and social justice work.
• Strong organizational and analytic skills and ability to manipulate and analyze data, with high attention to detail.
• Highly responsive and able to support and engage with a large number of people.
• Ability to establish and maintain effective, collaborative working relationships with other staff and online community users. Must also be able to work independently.
• Strong communication skills, written and oral.
• Fluency with MS Office systems, including Word and Excel.
• Experience and fluency with Salesforce, Higher Logic, and Tableau, preferred.
• A high level of ability and comfort with online technologies and enthusiasm to work as part of a fully remote team.
• Strong relationship-building skills and able to authentically convey a sociable, caring, engaging, and approachable effect to build meaningful relationships with members on behalf of the organization

Qualifications And Experience

• Bachelor's degree or equivalent experience in related fields.
• Two to three years of administrative/project management experience.
• Experience managing databases and generating reports required
• Experience working with social impact networks and online communities like Higher Logic, preferred
• Experience working with report-building platforms like Tableau, preferred
• Experience working with Customer Relationship Management [CRM] platforms like Salesforce or
• comparable databases, required

Additional Information

• This position requires long periods of time at a desk on a computer up to 8 hours daily.
• Must be able to lift 15 pounds at times.
• Travel may be included. Travel expectations are potentially up to 4 times per year for GARE network, Race Forward events and/or team meetings/retreats generally 3-5 days.

Reasonable Accommodation Statement

Race Forward is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Race Forward will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail].

EEO Statement

Race Forward provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.