GARDEN CTR/DEPT LEADER

Kroger Family of Companies; Beaverton (OR); On-site; USD 35,000 - 55,000; Full time

Job summary

Kroger Co. Beaverton store is seeking a department supervisor to lead daily operations, deliver outstanding customer service, and ensure a safe, clean environment.

You will supervise scheduling, monitor sales performance, and coordinate with associates to meet department goals while upholding company standards. Responsibilities include product knowledge, merchandising, promotions execution, inventory control and enforcing health and safety codes.

Qualifications

• Effective communication skills required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Must be 18 years of age or older.
• Must be able to meet the minimum physical demands of the position.

Responsibilities

• Develop adequate scheduling to balance customer volume with associate needs.
• Adhere to local health and civil codes.
• Create welcoming environment and assist customers with product questions.
• Gain and maintain knowledge of products and respond to questions/suggestions.
• Understand store layout and locate products.
• Inform associates about current, upcoming and special in-store promotions.
• Implement the department's promotional plan.
• Stay current with ads and promotions.
• Maintain inventory awareness and note discrepancies.
• Plan, organize and supervise the inventory process.
• Train associates on inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Model excellent customer service and maintain a clean, orderly department.
• Demonstrate creative merchandising.
• Tag and condition products per policy.
• Authorize manager discretion markdowns.
• Understand and perform cashier functions.
• Execute seasonal plans to standard.
• Ensure compliance with merchandising, service, labor, safety and loss prevention rules.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or safety risks.

Skills

Effective communication

Basic math skills

Ability to handle stressful situations

Minimum physical demands

Age 18 or older

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Develop adequate scheduling to balance customer volume with associate needs.

• Adhere to all local, state and federal health and civil codes.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Understand the store's layout and be able to locate products.

• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.

• Implement the period promotional plan for the department.

• Stay current with present, future, seasonal and special ads.

• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

• Plan, organize and supervise the inventory process.

• Train department associates on inventory/stocking and Computer Assisted Ordering.

• Observe scheduled shift operating hours.

• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.

• Demonstrate creative merchandising.

• Condition all products in assigned sections according to company policy.

• Authorize any manager discretion markdowns.

• Understand and perform cashier functions.

• Ensures seasonal plans are executed to standard.

• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills

• Knowledge of basic math: counting, addition, and subtraction

• Ability to handle stressful situations

• Must be able to meet the minimum physical demands of the position

• Must be 18 or older

Desired

• Management experience

• Retail experience

• High school diploma or equivalent

• Second language: speaking, reading and/or writing