Garage Hiker w/ Valid Driver's License Flexible Schedule

Hotel Monteleone; New Orleans (LA); Hybride; USD 17 000 - 22 000; Plein temps

Résumé du poste

Hotel Monteleone is hiring for a Garage Hiker at our Monteleone Parking Garage in New Orleans. You will greet guests, assist with doors, and provide vehicle guidance and information about events and promotions.

The role emphasizes safety and courteous service, requires standing and lifting up to 50 pounds, and involves evenings, weekends, and holidays. Prior parking or hospitality experience is preferred.

Qualifications

• Strong customer service and leadership skills.
• Ability to push, pull, lift and carry objects up to 50 pounds.
• Ability to work evenings, weekends and holidays.
• Ability to communicate clearly in English.

Responsabilités

• Greet arriving and departing guests and assist with opening doors.
• Provide claim check and instruct guests on reclaiming vehicles.
• Park guest vehicles in designated areas safely and efficiently.
• Retrieve vehicles and provide directions and information about property events.
• Complete parking tickets with required details and mark for pre-existing damage.
• Ensure vehicles are parked and retrieved safely and in a timely manner.
• Promote courteous guest service and resolve issues.
• Perform other duties as assigned.

Connaissances

Customer Service

Leadership

Formation

High School Diploma or GED

Description du poste

Summary

This position is located at our Monteleone Parking Garage.

The Garage Hiker is responsible for providing a positive first and lasting impression to guests when they arrive and leave the hotel.

Essential Functions

To perform the Garage Hiker position successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties And Responsibilities

The essential duties and responsibilities of the Garage Hiker position are as follow:

• Provide claim check and instruct guests on how to reclaim vehicle
• Park guest vehicles in specified areas in a safe and efficient manner
• Retrieve customer vehicles from specified areas in a safe and efficient manner
• Provide travel directions and information on property events and promotions
• Fill out all parking tickets that include make of car, location of car, name of registered guest and marks the ticket for pre-existing damage
• Initial parking tickets
• Ensure all cars are parked and brought down completely safe
• Obey all traffic laws on and off property
• Promote the courteous treatment of customers when resolving guest service issues
• Provide timely and knowledgeable service and then some to each and every guest; always find solutions to guests’ problems
• Greet arriving and departing guests; open passenger door(s) and offer assistance, if appropriate
• Other duties as assigned

Requirements

Qualifications

The Requirements Listed Below Are Representative Of The Knowledge, Skills And Abilities Required For An Individual To Successfully Perform The Duties And Responsibility Of Garage Hiker Position:

• Strong customer service and leadership skills
• Ability to push, pull, lift and carry objects weighing up to 50 pounds
• Ability to comply with all hotel’s policies and procedures
• Ability to speak clearly, write legibly, perform basic calculations and work well with other associates
• Ability to work evening shifts including weekends and holidays
• Willingness and ability to work outside in adverse weather conditions including hot, cold, rainy or other weather conditions
• A valid stated issued driver license and no driving violations within the last two (2) years

Language Ability

The individual selected for the Garage Hiker position must demonstrate the ability to understand the English language to:

• Read and comprehend simple instructions, short correspondence and memos
• Write simple correspondence
• Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel

Math Ability

The individual selected for the Garage Hiker position must demonstrate the ability to:

• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Compute rate, ratio and percent and to draw and interpret bar graphs

Reasoning Ability

The individual selected for the Garage Hiker position must demonstrate the ability to:

• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Deal with problems involving a few concrete variables in standardized situations.

Certificates and Licenses

The individual selected for the Garage Hiker position must possess a valid state issued driver’s license and have not been issued any driving violations within the last two (2) years.

Work Environment

The Work Environment Characteristics Described Here Are Representative Of Those An Individual Encounters While Performing The Essential Functions Of The Garage Hiker Position:

• The noise level in the work environment is usually moderate
• Must be able to work outside in diverse weather conditions

Physical Demands

The Physical Demands Described Here Are Representative Of Those That Must Be Met By An Individual To Successfully Perform The Essential Functions Of The Garage Hiker Position:

• The individual must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• While performing the duties of this position, the individual is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms and talk or hear
• The individual is occasionally required to stoop, kneel, crouch or crawl

Position Status and Availability

The individual selected for this position must be available to work a full-time, evening (PM) shift, Monday - Sunday including holidays.

Education And Experience

The individual selected for the Garage Hiker position must possess:

• A valid high school diploma or general education degree (GED)
• At least one (1) year of customer service experience

Prior valet and/or driving experience and hospitality experience are highly preferred.

Education

Required

• High School or better

Licenses & Certifications

Required

• State Issued DL

Skills

Required

• Customer Service Skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.