Garage Gurus Techline Agent

Davita Inc.; Maryland Heights (MO); On-site; USD 45,000 - 58,000; Full time

Job summary

A leading company in the automotive industry seeks a Garage Gurus Techline Agent for its Maryland Heights location. The role involves providing technical support for a variety of vehicles and collaborating with product and engineering teams to enhance customer experience. Ideal candidates will have a strong background in automotive repair with excellent problem-solving skills.

Qualifications

• High school diploma required.
• 2-5 years of experience as an automotive/truck service technician.
• Strong customer service skills.

Responsibilities

• Provide expert technical assistance to customers via phone and email.
• Diagnose automotive issues and recommend solutions.
• Collaborate with engineering and quality teams.

Skills

Solid understanding of automotive systems

Ability to collect and summarize data

Proficient computer skills

Education

High school diploma

Bachelor's degree in Automotive Technology

ASE certifications

Job description

Job Title: Garage Gurus Techline Agent

Location: Maryland Heights, MO

Work Arrangement: ON-SITE

Tenneco is one of the world's leading designer, manufacturers, and marketers of automotive products for original equipment and aftermarket customers, with approximately 65,000 team members working at more than 200 sites worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

This position will report within the DRiV business group. DRiV is Tenneco's aftermarket product solutions group, with a mission to deliver advancements that help people get the most out of every vehicle, every ride, every race, and every journey. We strive to consistently deliver top tier results behind branded product solutions for our community and shareholders.

As a Techline Agent, you will be responsible for providing expert technical assistance to customers via phone and email. You will respond to inquiries related to automotive repair, diagnostics, and the application of our products across a broad range of vehicle types. This role serves as a critical support link between the customer and our engineering, product, and quality teams.

Essential Duties and Responsibilities:

• Respond to customer inquiries via phone and email, providing troubleshooting and technical support.


• Diagnose automotive issues and recommend solutions involving DRiV product applications.


• Document technical interactions and identify recurring issues or trends.


• Collaborate with engineering, product development, and quality teams to communicate field feedback and identify product enhancement opportunities.


• Provide technical guidance for a wide range of vehicles, including passenger cars, light- and heavy-duty trucks, off-highway equipment, and performance vehicles.


• Brands Supported:




• ABEX Friction Products


• Beck/Arnley


• Champion Ignition


• FP Diesel (Engine Components)


• Fel-Pro Sealing Systems


• Monroe, Rancho (Ride Control Products)


• Moog (Steering, Chassis, Driveline Components)


• National Bearings & Seals


• Sealed Power


• Speed-Pro


• Wagner (Brakes, Lighting, Sensors)


• Walker, DynoMax, Thrush (Exhaust Products)

Minimum Requirements:

Education: High school diploma required. ASE certifications or ability to obtain them.

Experience: 2-5 years of experience as an automotive/truck service technician, or 5-10 years as a parts counterperson.

Skills:

• Solid understanding of automotive systems, components, and diagnostic procedures.


• Ability to collect and summarize data from customer interactions.


• Proficient computer skills, including basic reporting, chart creation, and KPI tracking.

Preferred Qualifications:

• Hands-on experience in a dealership or independent repair shop using diagnostic tools.

• Strong customer service skills, including conflict resolution.


• Proficiency in Excel, Outlook, PowerPoint, and familiarity with Power BI.


• Experience with Salesforce or similar customer relationship management (CRM) systems.


• Familiarity with automotive diagnostic software.


• Bachelor's degree in Automotive Technology or graduation from an accredited automotive technical program.


• ASE Master Certification.