Gaming Systems Support Specialist

Aristocrat Leisure; Las Vegas (NV); On-site; USD 25,000 - 39,000; Part time

Job summary

Aristocrat is seeking a Systems Support Technician to handle calls and emails about Games, Systems, and Hardware issues in a fast-paced, regulated environment. You will enter data into Remedy and Salesforce, dispatch issues, and maintain service levels while protecting the integrity of our systems.

The role emphasizes decision-making, teamwork, and the ability to learn quickly in a dynamic gaming technology setting, with a focus on customer satisfaction and security compliance in Las Vegas.

Qualifications

• Must be able to read, write, speak, and understand English.
• Must be able to work Saturday - Wednesday 1:30 PM to 10 PM PST.
• Experience with Remedy and Salesforce for ticketing and case management.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and comfort with internet applications.

Responsibilities

• Answer incoming calls and emails related to Games, Systems, and Hardware issues, log details in Remedy/Salesforce.
• Provide front-end/first-level application support for web-based applications.
• Maintain SLAs and daily shift requirements.
• Notify Supervisor of security breaches and maintain data integrity.
• Cross-train backup personnel and document processes.

Skills

Typing 40 WPM

MS Office

Phone communication

Analytical skills

Leadership

Teamwork

Learning ability

Tools

Remedy

Salesforce

Job description

Aristocrat is seeking a Systems Support Technician to handle calls and emails about Games, Systems, and Hardware issues in a fast-paced, regulated environment. You will enter data into Remedy and Salesforce, dispatch issues, and maintain service levels while protecting the integrity of our systems.

The role emphasizes decision-making, teamwork, and the ability to learn quickly in a dynamic gaming technology setting, with a focus on customer satisfaction and security compliance in Las Vegas.