Gaming Retail Lead — Guest Experience & Ops

GameStop; Howell Township (NJ); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401(k)

Paid time off

Dental

Vision

Health insurance

Bonus potential

Job summary

GameStop in Howell Township, NJ is seeking an Assistant Store Manager to support the Store Manager in all store operations. You will lead sales associates, train staff, and ensure outstanding guest service while promoting GameStop benefits and loyalty programs.

The role requires at least 6 months of retail management experience and strong leadership, communication, and teamwork skills. A focus on gaming knowledge helps drive engagement and sales.

Qualifications

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service and greet guests; respond to questions quickly and courteously; promote promotions; drive sales.
• Supervise Sales Associates and Retail Keyholders in absence of Store Manager.
• Process guest purchases/returns using POS system accurately and efficiently.
• Assist Store Manager with onboarding, training, and ensuring compliance with policies.
• Schedule staff and manage staffing levels to ensure optimal guest service.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Maintain store cleanliness, organization, and merchandising per guidelines.
• Protect assets via inventory control and loss prevention practices.

Skills

Guest service

Leadership

Communication

Retail experience

Video game knowledge

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Job description

GameStop in Howell Township, NJ is seeking an Assistant Store Manager to support the Store Manager in all store operations. You will lead sales associates, train staff, and ensure outstanding guest service while promoting GameStop benefits and loyalty programs.

The role requires at least 6 months of retail management experience and strong leadership, communication, and teamwork skills. A focus on gaming knowledge helps drive engagement and sales.