Gaming Operations Supervisor — Shift Lead

Suffolk Regional OTB / Jake's 58 Casino Hotel; Village of Islandia (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Suffolk Regional OTB / Jake's 58 Casino Hotel in New York is seeking a responsible supervisor to oversee Gaming Operations and duties on the casino floor. You will ensure asset protection, compliance with NYS Lottery regulations, and effective team leadership for efficient gaming and guest service.

Responsibilities include audits, staff supervision, shift briefings, incident reporting, and jackpot authorization.

Responsibilities

• Safeguard company assets and ensures positive guest relations through communication and proper utilization of procedures and internal controls.
• Ensure compliance with gaming regulations with NYS Lottery and company policies, conduct regular audits and inspections.
• Works with NYS data system MGAM to retrieve financial, statistical, and voucher management related information.
• Assign work and responsibilities, overseeing Gaming Operations and manage the gaming floor attendants to ensure maximum efficiency.
• Support departmental goals related to revenue, guest service, and operational efficiency.
• Assists in hiring, training, work assignments, evaluating performance, administering disciplinary action, and the termination of all subordinate Gaming personnel according to union and departmental policies.
• Monitor gaming floor activity for suspicious behavior and report irregularities.
• Monitor electronic table games (ETGs) and slot operations for performance and integrity
• Manage team expectations, ensuring compliance with departmental and company policies including coaching sessions.
• Conduct shift briefings and communicate operational updates to team members.
• Prepare shift reports, document incidents, and communicate with incoming shift management.
• Authorizes jackpots according to approved policies and completes required forms if necessary
• Resolve guest disputes, customer service issues, and escalated concerns in a professional manner.
• Maintain a visible presence on the gaming floor.
• Performs other duties as assigned.

Job description

Suffolk Regional OTB / Jake's 58 Casino Hotel in New York is seeking a responsible supervisor to oversee Gaming Operations and duties on the casino floor. You will ensure asset protection, compliance with NYS Lottery regulations, and effective team leadership for efficient gaming and guest service.

Responsibilities include audits, staff supervision, shift briefings, incident reporting, and jackpot authorization.