Game Room Attendant - Shangri-La Resort

Shangrilaok; Oklahoma; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic seasonal workers for a vibrant Game Room Attendant role. This position offers a fantastic opportunity to engage with guests, manage game rentals, and coordinate exciting events at a beautiful resort. If you thrive in a fast-paced environment and enjoy providing exceptional customer service, this role is perfect for you. Join a dynamic team dedicated to creating memorable experiences for visitors while enjoying the great outdoors in a picturesque setting. Apply now to be part of a fun and energetic workplace that values teamwork and guest satisfaction!

Qualifications

• 1 year of experience in hospitality, recreational, or service-related field.
• Strong communication and management skills are critical.

Responsibilities

• Process transactions and assist customers with games and rentals.
• Coordinate and execute events, ensuring a fun atmosphere.

Skills

Customer Service

Communication Skills

Organization Skills

Team Player

Problem Solving

Education

Associate's or Bachelor's Degree

Job description

The beautiful Shangri-La Resort, located at the tip of Monkey Island in the center of northeast Oklahoma's Grand Lake O' the Cherokees, is currently taking applications for seasonal workers. Are you looking for a rewarding seasonal job? We're hiring enthusiastic and hardworking individuals to join our team starting mid-March! Whether you're looking for a great way to earn extra income, gain hands-on experience, or work in a fun and fast-paced environment, we have the perfect opportunity for you.

JOB OVERVIEW:

Under the direct supervision of the Director of Recreation, The Game Room Attendant will be responsible for running all facets of the command & control center, assisting, demonstrating, and promoting to customers using various physical and electronic games and attractions, and regular sanitation of touch point surfaces, among other assigned tasks.

Our Game Room Attendant position ensures Guests' initial impressions with Shangri-La Resort are positive and welcoming. The Game Room Attendant position requires a strong communicator who will guide our Guests through their experience, retail, game rental and food and beverage experiences.

The Game Room Attendant will play a key role in the coordination, organization, and execution of numerous events, parties, clinics, and camps hosted at The Anchor or other venues throughout the Shangri-La Resort property. All functions of this position will contribute to a fun, exciting, energy-driven atmosphere designed to maximize enjoyment for all visitors and enhance value for Shangri-La members.

REPORTS TO: Director of Recreation/Manager of Fun

ESSENTIAL JOB FUNCTIONS:

• Process transactions from customers seeking to obtain or modify game cards, play arcade, simulator, or VR games, redeem gaming credits, rent equipment, purchase merchandise, or reserve court time.
• Answer phone calls & greet incoming customers.
• Demonstrate & upsell to customers using gaming machines.
• Coordinate & execute regular training for incoming & continual part-time staff.
• Supervise part-time staff performing A-Team non-management level duties.
• Generate advertising & promotional content for various media platforms.
• Perform preventative & corrective maintenance on various machines & equipment.
• Perform regular sanitation of all touch-point surfaces & other areas requiring cleaning.
• Execute daily facility opening or closing procedures.
• Perform regular X-out & Z-out procedures of cash register.
• Perform regular inventory counting & reporting.
• Attend planning meetings for numerous Shangri-La parties, events, clinics, & camps.
• Perform set up & tear down tasks related to parties, events, clinics, & camps.
• Address & resolve customer complaints leading to a satisfactory solution.
• Other duties as assigned by the Director of Anchor Operations.

REQUIRED SKILLS AND ABILITIES:

• Must be 18 years of age or older.
• Must be able to pass a background check.
• Must be able to maintain a professional status through interface with customers.
• Must be able to maintain a professional working relationship with management and co-workers.
• Must be able to work flexible schedules.
• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
• Must be able to withstand prolonged periods of standing and/or walking.

MINIMUM QUALIFICATIONS:

Education and Experience:

• Associate's or Bachelor's Degree preferred.
• 1 year of experience in hospitality, recreational, or service-related field.
• Communication, organization, and management skills are critical.
• Positive, outgoing, high-energy approach necessary for fun & fast-paced position.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must have the ability to move up to 100 pounds and frequently lift to 50 pounds. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential. Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

Work Environment:

Work is generally performed outside, exposure to heat, cold, rain and snow. Early mornings, holiday and/or weekend work are required. Extended hours and irregular shifts may be required.

PERFORMANCE STANDARDS:

Customer Satisfaction:

• Serve as a guest relations ambassador, delivering exceptional service every moment of the day.
• Exhibit professionalism, courtesy, and respect towards guests and associates under all circumstances.
• Strive to create memorable guest experiences, maintaining Shangri-La's high service standards.

Work Habits:

• Follow established work procedures and policies, maintaining punctuality and reliable attendance.
• Adapt to changes in the work environment with a positive attitude.
• Approach problem-solving proactively, seeking assistance when needed and continuously improving skills.

Safety & Security:

• Adhere to Shangri-La's safety and security policies, including key controls and proper handling of chemicals.
• Exercise care when lifting heavy objects and promptly report any safety concerns or hazards.
• Ensure compliance with emergency procedures to maintain a secure environment for guests and associates.

ADDITIONAL INFORMATION:

This job description provides an overview of the key responsibilities and expectations for the Game Room Attendant position. It is not an exhaustive list of duties. Additional job-related tasks may be assigned as needed.

Must be able to pass a background check.