Game Guide

The Escape Game; Orlando (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Escape Game in Orlando is seeking a Game Guide who excels in hospitality and guest engagement to lead groups through immersive escape room experiences. You will greet guests with enthusiasm, explain game concepts, and monitor progress using specialized software, ensuring a memorable visit.

Role requires flexible availability including nights, weekends, and holidays, and physical activity such as resetting rooms and minor repairs.

Qualifications

• Flexible availability including nights, weekends, and/or holidays.
• Ability to perform physical activity: deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, minor repairs.
• Able to use small tools and magnets to reset games.
• Excellent communication when speaking with guests.

Responsibilities

• Lead groups of 2-12 guests through escape room experiences with upbeat introductions.
• Explain games and products to guests and monitor progress using Game Guide software.
• Reset and maintain game components, using setup sheets and basic tools.
• Provide five-star guest experiences and resolve service issues promptly.
• Complete reports and ensure on-schedule game flow.

Skills

Communication skills

Hospitality

Guest interaction

Time management

Problem solving

Tools

Game Guide software

HMI (Human-Machine Interface)

Job description

We are located on International Drive! Copy & paste the link below to learn more about our company and the open position!

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG’s facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,
• bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.