Game Facilitator at Activate Games

Activate Games; Chicago (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

A leading gaming entertainment company in Chicago is seeking enthusiastic Game Facilitators to engage customers in exciting live-action games. The role demands strong communication and multitasking skills while ensuring exceptional customer experiences. Flexible hours including evenings and weekends are required. Join us for a dynamic work environment where your energy and customer service skills shine.

Qualifications

• Must be flexible with working hours, including evenings, weekends, and holidays.
• Ability to remain calm and efficient in unforeseen situations.
• Willingness to engage actively with customers in games.

Responsibilities

• Check customers in, take payments, and make reservations.
• Brief new groups before starting the game.
• Monitor customers in the gaming area to ensure an excellent experience.
• Maintain rooms by cleaning and performing minor repairs.

Skills

Strong communication skills

Multi-tasking

Time management

Customer service orientation

Adaptability

Energetic and friendly personality

Job description

Full and Part-Time Game Facilitator

We are currently seeking active, passionate, and customer service-savvy professionals for the role of Game Facilitator.

This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become the players to actively and mentally complete challenges.

Key Responsibilities:

• Check customers in, take payments, and make reservations
• Brief new groups prior to the start of the game;
• Monitor customers in the gaming area and provide explanations if necessary;
• Participating with customers in active games if needed to ensure customers have an excellent experience;
• Maintain the rooms by cleaning, painting, and any required maintenance;
• Troubleshoot, identify, and make minor repairs in the event of a malfunction;
  
  

Required Skills and Qualifications:

• Strong communication, multi-tasking, and time management skills
• Must be flexible and available to work evenings, weekends, and holidays
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Must be a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability
• Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs.

Learn more about us at: https://playactivate.com/

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.