Game Facilitator at Activate Games

Activate Games; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic gaming company in Boston is seeking Game Facilitators to engage with customers in a lively, interactive environment. The role requires someone active and customer service-savvy to check in guests, assist during games, and maintain the gaming areas. Ideal candidates should have strong communication skills and a flexible schedule, as shifts may vary widely. A passion for entertainment and a commitment to delivering exceptional experiences are essential.

Qualifications

• Flexible and available to work evenings, weekends, and holidays.
• Ability to adapt to unforeseen situations in a calm and efficient manner.
• Some troubleshooting and technical ability applicable to equipment repair.

Responsibilities

• Check customers in and take payments.
• Brief new groups prior to the game.
• Monitor customers during the game.
• Participate with customers in games as needed.
• Maintain and clean the gaming areas.
• Troubleshoot and repair malfunctions.

Skills

Strong communication

Multi-tasking

Time management

Customer service orientation

Job description

Overview

Full and Part-Time Game Facilitator We are currently seeking active, passionate, and customer service-savvy professionals for the role of Game Facilitator. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become the players to actively and mentally complete challenges.

Responsibilities

• Check customers in, take payments, and make reservations
• Brief new groups prior to the start of the game
• Monitor customers in the gaming area and provide explanations if necessary
• Participating with customers in active games if needed to ensure customers have an excellent experience
• Maintain the rooms by cleaning, painting, and any required maintenance
• Troubleshoot, identify, and make minor repairs in the event of a malfunction

Qualifications

• Strong communication, multi-tasking, and time management skills
• Must be flexible and available to work evenings, weekends, and holidays
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Must be a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd
• A strong customer service orientation with a commitment to delivering an exceptional customer experience
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability
• Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs

About Activate

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Learn more about us at: https://playactivate.com/