Game Day Supervisor, Gates (INTERNAL APPLICANTS ONLY)

The Phillies - Internal Postings; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

The Phillies - Internal Postings are seeking a Game Day Supervisor for the Philadelphia ballpark. This role involves providing leadership to game-day staff, ensuring operational standards, and assisting guests with inquiries.

Responsibilities include overseeing gate operations, managing incidents, and maintaining a safe environment. Candidates should have at least 5 years of relevant experience with The Phillies and strong leadership skills.

The position is a key role in delivering an exceptional game day experience for all attendees.

Qualifications

• Minimum of 5 years of employment at The Phillies in a Game Day related role.
• Previous experience supervising or managing a team is preferred.
• Strong working knowledge of incident reporting systems.

Responsibilities

• Oversee designated areas during events and ensure policies are enforced.
• Assist guests with questions and handle ticketing issues.
• Monitor staff and ensure proper coverage in assigned areas.

Skills

Leadership

Customer service

Attention to detail

Job description

Game Day Supervisor, Gates (INTERNAL APPLICANTS ONLY)

Philadelphia

Position Summary

The Game Day Supervisor, Gates provides leadership to game-day staff, oversees designated areas to ensure organizational standards are upheld, and serves as a primary resource for guests by addressing questions and resolving issues. The role also supports event operations by maintaining clear communication with staff, monitoring the ballpark environment, and responding to operational needs to help ensure a smooth experience for all guests from entry through departure.

Job Duties & Responsibilities

• Enforce policies and procedures set forth by The Phillies.
• Monitor select areas of the ballpark while supervising staff.
• Ensure proper staff coverage in assigned areas of supervision.
• Regularly meet with assigned staff and brief staff on special instructions or situations.
• Make sure all assigned areas are clear of debris or hazards and that all signage and appropriate number of trash cans are in place prior to gates opening.
• Ensure that all staff in the assigned area are in proper uniform and are present in their assigned area.
• Assist guests with any questions or concerns and ensure proper follow-up discussion.
• Maintain ticket discipline with all guests entering the ballpark.
• Assist guests with ticketing issues and work to resolve all issues that arise.
• Respond to all gate radio calls for assigned area.
• Report all incidents in assigned area including input of information on incident tracking system.
• Ensure that all guests leave the ballpark safely at the conclusion of events.
• Lock all gates once the ballpark has been cleared of guests.

Skills & Qualifications

• A minimum of 5 years of employment at The Phillies in a Game Day related role
• Previous experience working on the gates during Phillies games strongly preferred.
• Previous experience supervising or managing a team is preferred, with a demonstrated ability to motivate, guide, and lead employees effectively.
• Strong working knowledge of Phillies incident reporting system, with exceptional attention to detail in documenting incidents accurately
• Experience working in customer service environment outside of The Phillies is a plus.
• Ability to maintain a positive, outgoing, and professional attitude and ability to stay calm in stressful situations.

The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.