Game Day Staff Assistant, Knights Hospitality

UCF Athletics Association Inc.; Florida; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision, Life

Flexible Spending & Health Savings

Paid time off & holidays

Retirement savings options

Employee discounts

Tickets to UCF events

Education assistance

Job summary

UCF Athletics Association Inc. seeks Knights Hospitality staff to support premium seating during home games and affiliated events. Responsibilities include guest services, ushering, donor relations, and maintaining premium area integrity.

Flexible hours include evenings, weekends, and holidays with opportunities to advance to basketball and baseball events and national-level occasions. Ideal candidates bring energy, teamwork, and strong communication skills, with the ability to stand for

Qualifications

• Minimum Qualifications: Must be at least 18 years old.
• Professional resume required.

Responsibilities

• Provide exemplary customer service as a liaison between guests, catering staff, maintenance staff, custodial staff, and Athletics personnel.
• Serve as event host, usher, and donor relations liaison; manage guest flow, wristbanding, and premium area integrity.

Skills

Customer service

Teamwork

Communication

Attention to detail

Job description

Department:

UCF Athletics - Knights Hospitality

UCF Athletics at the University of Central Florida, an NCAA Division I institution and Big 12 member, is seeking applications for Knights Hospitality staff (part time/events).

As an integral member of the ChargeOn Fund team on UCF home game days and for affiliated special events, Knights Hospitality staff provide customer service and logistical support in the premium seating sections on football gamedays at Acrisure Bounce House, men's basketball gamedays at Addition Financial Arena, and baseball gamedays John Euliano Park. Ideal candidates are individuals who embody energy, positivity, teamwork, and a proactive commitment to craft unforgettable moments for our premium season ticket members, donors, shareholders and visiting team and premium single game ticket buyers.

2026 Football Schedule (Home):

• UCF vs Bethune-Cookman: Thursday, September 3, 2026 (time TBD) | Opening Knight
• UCF vs Georgia State: Saturday, September 19, 2026 (time TBD) | Family Weekend
• UCF vs TCU: Saturday, September 26, 2026 (time TBD)
• UCF vs BYU: Saturday, October 24, 2026 (time TBD) | Homecoming
• UCF vs Baylor: Friday, October 30, 2026 (time TBD) | Space Game
• UCF vs Arizona State: Saturday, November 14, 2026 (time TBD) |
• UCF vs Iowa State: Friday, November 20, 2026 (time TBD) | Senior Knight

Responsibilities include, but are not limited to:

• Providing exemplary customer service as liaisons between guests, catering staff, maintenance staff, custodial staff, and Athletics personnel.
• Individual tasks may vary, but service will be a mix of event host, customer service, donor relations, greeting/ushering, wristbanding, maintaining integrity of premium area, etc.

As such, selected candidates are expected to be actively engaged in all home football games (game times TBD). Please note that Knights Hospitality staff who show exemplary effort during football season will be offered the opportunity to work UCF men's basketball and baseball games, as well as additional affiliate events, as appropriate. Past opportunities have included supporting high-profile events such as the NFL Pro Bowl Skills Challenge and Bowl Games, offering staff the chance to gain valuable experience at nationally recognized sporting events beyond campus. With the opening of the new Roth Tower, there will also be opportunity to support corporate/special events.

Minimum Qualifications:

• Must be at least 18 years old
• Professional resume required

Preferred Qualifications:

• Prefer previous customer service experience.
• Strong attention to detail, teamwork and communication (written/verbal) skills.
• Proactivity in high pressure situations is also preferred.

Due to the nature/scope of Athletics and Athletics events, position may require work during evenings, weekends, and holidays, as well as the ability to stand / walk for extended periods of time and occasional travel.

As a staff member of UCF Athletics, the selected candidate will be a person of integrity and character who shares a commitment for customer service and knowing / complying with NCAA, Conference, and institutional rules as they apply to the UCF Athletics program.

Salary:

Negotiable

As a proud member of the Big 12 Conference, our mission is to positively transform the lives of our students academically, athletically and personally through a nationally competitive intercollegiate athletics program that enhances the reputation and visibility of the university. We strive to be Florida's preeminent athletic program representing UCF and our community with distinction on the national stage as “Orlando's Hometown Team.”

UCF Athletics values our employees and working for us has its perks, including:

• Benefit packages: Medical, Dental, Vision, Life Insurance, Supplemental Insurances, Flexible Spending & Health Savings Accounts, and Employee Assistance Program
• Wellness initiatives: UCF Athletics is recognized by Cigna Healthcare with the silver level Healthy Workforce Designation for our commitment to employee well-being and vitality through our benefits offerings, wellness platform and programming
• Paid time off for applicable positions, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Tickets to UCF sporting events
• Education assistance