Game Day Representative

RCX Sports; City of Troy (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

RCX Sports is seeking an enthusiastic part-time game day assistant to manage operations for youth sports leagues in New York. You’ll oversee events, assist with booth and field setups, and help coaches, players, and families during games.

The role emphasizes strong customer service, conflict resolution, and reliability, with weekend shifts and a starting rate of $18/hour plus potential increases to $25/hour.

Qualifications

• High school diploma or equivalent (preferred).
• Must be 18 years of age or older.
• Customer service-oriented.
• Problem-solving skills and conflict resolution experience.
• Enthusiastic approach and a passion for youth sports.

Responsibilities

• Oversee game day operations across multiple youth sports programs year-round.
• Support set-up/breakdown of league booths and fields/courts and handle on-field situations.
• Establish relationships with coaches and officials and fill in as needed.
• Prepare official’s scorecards, sell mouth guards, and greet customers at the field.
• Communicate with supervisor weekly and participate in meetings.
• Resolve conflicts professionally and attend staff trainings and meetings.

Skills

Customer service

Conflict resolution

Problem solving

Enthusiastic about youth sports

Education

High school diploma or equivalent

Job description

What you’ll do

• Oversee game day operations across multiple youth sports programs throughout the year, including NFL FLAG, NHL STREET, MLS GO, and NBA/WNBA Jr. Leagues
• Support sport-specific game day operations including set-up and break down of league booths and fields/courts, and handle game situations involving coaches, players, parents/guardians, and officials
• Establish relationships with coaches and officials, and fill in as a coach or official as needed
• Prepare official’s scorecards, sell mouth guards, and meet and greet customers at the field
• Communicate with supervisor throughout week, attend weekly Game Day Rep meetings at night and submit Weekend League Review (scores, events of the day, etc.)
• Communicate with supervisor throughout day via phone with internet access
• Respectfully resolve conflicts and address concerns and questions from customers appropriately
• Regularly attend coaches’ meetings, staff trainings, weekly meetings with supervisor

Qualifications

• High school diploma or equivalent (preferred)
• Must be 18 years of age or older
• Customer service-oriented
• Problem-solving skills and conflict resolution experience
• Enthusiastic approach and a passion for youth sports

More about the role

• Work Schedule: Varies by sport/program and season; typically weekends and/or select weekdays during the duration of each season; schedule will be confirmed during the interview process
• Compensation: Starting hourly rate: $18/hour. Eligible for an annual increase amount of $1/hour up to $25/hour
• Opportunity to return for following league season and earn seasonal pay increases with good performance
• Training provided by RCX Sports, no prior sports industry experience required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.__