Game Day Representative

RCX Sports; City of Rochester (NY); On-site; USD 25,000 - 34,000; Part time

Job summary

RCX Sports is hiring for a part-time role to manage game day operations across youth leagues like NFL FLAG, NHL STREET, MLS GO, and NBA/WNBA Jr. Leagues. You’ll coordinate events, support booths, and ensure smooth field/court activities.

You will build relationships with coaches and officials, fill in as needed, and help with scorekeeping, merchandise, and customer greetings at the field. Training provided.

Qualifications

• Customer-focused role supporting youth sport events.
• Ability to manage conflicts and provide solutions on-site.
• Interest in youth sports and community engagement.

Responsibilities

• Oversee game day operations for multiple youth leagues year-round (NFL FLAG, NHL STREET, MLS GO, NBA/WNBA Jr.).
• Set up/break down league booths and fields/courts; manage situations with coaches, players, parents/guardians, officials.
• Build relationships with coaches and officials; fill in as coach or official when needed.
• Prepare scorecards, sell mouth guards, and greet customers at the field.
• Update supervisor weekly; attend Game Day Rep meetings and submit Weekend League Review.
• Communicate with supervisor by day via phone with internet access.
• Resolve conflicts respectfully and address customer questions.
• Attend coaches’ meetings and staff trainings weekly.

Skills

Customer service

Problem-solving

Conflict resolution

Enthusiastic

Passion for youth sports

Education

High school diploma or equivalent (preferred)

Job description

What you’ll do

• Oversee game day operations across multiple youth sports programs throughout the year, including NFL FLAG, NHL STREET, MLS GO, and NBA/WNBA Jr. Leagues


• Support sport-specific game day operations including set-up and break down of league booths and fields/courts, and handle game situations involving coaches, players, parents/guardians, and officials


• Establish relationships with coaches and officials, and fill in as a coach or official as needed


• Prepare official’s scorecards, sell mouth guards, and meet and greet customers at the field


• Communicate with supervisor throughout week, attend weekly Game Day Rep meetings at night and submit Weekend League Review (scores, events of the day, etc.)


• Communicate with supervisor throughout day via phone with internet access


• Respectfully resolve conflicts and address concerns and questions from customers appropriately


• Regularly attend coaches’ meetings, staff trainings, weekly meetings with supervisor

Qualifications

• High school diploma or equivalent (preferred)


• Must be 18 years of age or older


• Customer service-oriented


• Problem-solving skills and conflict resolution experience


• Enthusiastic approach and a passion for youth sports

More about the role

• Work Schedule: Varies by sport/program and season; typically weekends and/or select weekdays during the duration of each season; schedule will be confirmed during the interview process


• Compensation: Starting hourly rate: $18/hour. Eligible for an annual increase amount of $1/hour up to $25/hour


• Opportunity to return for following league season and earn seasonal pay increases with good performance


• Training provided by RCX Sports, no prior sports industry experience required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.__