Gallery Leader

RH; Naples (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

RH Naples is seeking a Gallery Leader to guide and develop associates across all functions of the business. You will deliver first-class service, remove obstacles, and empower teams to act with refined taste and exceptional execution in a luxury environment.

The role requires a decade of leadership in high-end furnishings or luxury retail, an entrepreneurial mindset, and the ability to coach for results while upholding RH's design ethos and brand standards.

Qualifications

• 10+ years leadership experience in luxury retail or design showrooms.
• Experience fostering a positive work environment and empowering associates.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Live Our Vision, Values and Beliefs every day.
• Coach, lead and develop teams to promote a positive and dynamic environment that drive sales and control bottom-line expenses.
• Attract the right talent at all levels for our ever-changing business and retain talent who uphold the same personal and professional standards.
• Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste with a discerning eye for luxury.
• Learn and communicate the RH design ethos and product assortment.
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team.
• Eagerly embrace change and deliver top results with a positive attitude no matter what the obstacle.
• Monitor, communicate and analyze the business and determine strategies to achieve extraordinary results.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management and internal audits.
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes

Skills

Leadership

Team development

Strategic thinking

Business acumen

Communication

Job description

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
Our architecturally inspiring galleries offer a seamlessly integrated hospitality experience, and we are building the world’s first consumer-facing interior design, architecture and landscape architecture services platform inside our Galleries, further amplifying the brand.
As part of the Gallery team, you will be a part of this movement.
RH is seeking a Gallery Leader to lead and develop associates across all functions of the business. The Leader is expected to deliver first-class service internally and externally by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. This role will demonstrate a passion for design and home furnishings and will lead a team focused on strategy and execution.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Boldly coach, lead and develop teams to promote a positive and dynamic environment that drive sales and control of bottom-line expenses
• Attract the right talent at all levels for our ever-changing business and retain talent who uphold the same personal and professional standards
• Represent the RH brand through polished communication, personal appearance and professionalism through the lens of refined taste with a discerning eye for luxury
• Learn and communicate the RH design ethos and product assortment
• Address all human resources concerns quickly, in partnership with Field Leadership and the People Team
• Eagerly embrace change and deliver top results with a positive attitude no matter what the obstacle
• Monitor, communicate and analyze the business and determine strategies to achieve extraordinary results
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, Gallery cash controls, inventory management and internal audits
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes

OUR REQUIREMENTS

• 10+ years leadership experience in high‑end furnishings, design showrooms, luxury retail or similar field
• Interior design experience preferred
• Proven experience fostering a positive and healthy work environment, where associates are empowered to do their best
• Exceptional analytical, problem‑solving and decision‑making skills
• High energy and results‑driven
• Adept at gaining insights from mistakes and seeking constructive feedback from colleagues or leaders to improve results
• Smart, creative and has a point of view

OUR PHYSICAL REQUIREMENTS

• Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around Gallery floor, stock room and office
• Prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing