Gallery Host

Hyatt Hotels Corporation; Washington (District of Columbia); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Wellness Program

Educational/Professional Development

Referral Bonus

Job summary

Hyatt Hotels Corporation in Washington, DC is seeking a Front Desk Supervisor or Sales Coordinator to support front office operations at a local Hyatt property. You will greet and register guests, verify payment methods, handle reservations, balance accounts, and respond to guest requests to ensure a seamless stay.

Experience in customer service, a high school diploma, and a flexible schedule are preferred.

Qualifications

• Prior customer service experience or training.
• Ability to multi-task in a fast-paced hotel environment.
• Professional, engaging demeanor and strong communication skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify credit and establish payment method.
• Handle external reservations for dining, entertainment, and transport.
• Compute bills, collect payments, and balance accounts.
• Answer phone calls and respond to guest inquiries.
• Transmit messages using telephone or PMS system.
• Deposit valuables in safes; perform bookkeeping duties.
• Provide in-room dining and private lounge services as needed.
• Support management and strive to improve guest satisfaction.

Skills

Customer service

Multi-tasking

Guest interaction

Education

High School diploma or equivalent

Tools

PMS system

Job description

Close Inclusive Collection Job Postings Notification

Act as host providing guests with a full range of individualized service during hotel stay.

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Makeand confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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