Gallery Host

OTO Development; Orlando (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

OTO Development is seeking a Front Desk/Gallery Host to welcome guests and assist with check-in/check-out at our Orlando property. You will operate the hotel’s reservation system and support a seamless stay for guests.

Role requires strong communication, a team mindset, and a commitment to guest satisfaction. You will handle payments securely and contribute to a welcoming, service-oriented environment.

Qualifications

• Front desk/reception experience required.
• Excellent oral, written, and interpersonal communication skills.
• Team player and willing to go above and beyond for guests.
• Ability to handle financial transactions securely and accurately.
• Comfortable standing and moving throughout shifts.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Operate the hotel’s electronic reservation system and other programs to ensure a smooth workflow.
• Handle all financial matters – including credit card and cash transactions – securely and accurately.
• Anticipate guests’ needs and actively enhance the guest experience.
• Collaborate with team members to maintain a hospitable, guest-focused environment.

Job description

We are pleased to announce a wonderful opportunity for a Front Desk/Gallery Host.

What will you be doing most days?

• Assist guests in the check‑in and check‑out procedure, as well as throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer‑focused environment for our guests

What are the requirements for this position?

• You have previous front desk/receptionist experience
• You love working with people and will go above and beyond for each guest’s needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

About OTO Development

OTO Development is an industry‑leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401(k) with company match, company‑provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Desk/Gallery Host
Department: Property
Hourly

Position Reports to: Front Desk Supervisor