Gallery Host

Hotel 48LEX New York; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Résumé du poste

Hotel 48LEX New York seeks an upbeat Host to deliver personalized, attentive service throughout guests' stays. You will greet and check in guests, manage requests, and coordinate with rooms, dining, and concierge teams to ensure memorable experiences.

The role emphasizes strong communication, multitasking, and a guest-first attitude in a fast-paced luxury environment. Prior hospitality or customer service experience is valued, with full-time hours on-site in New York City.

Qualifications

• Greet, register, and assign rooms to guests.
• Verify customers' credit and establish payment method.
• Assist with external reservations for dining, entertainment, and transportation.
• Balance accounts and handle cash or card transactions.
• Answer phones and respond to guest requests and inquiries.
• Maintain communication using the PMS system.

Responsabilités

• Provide personalized guest service and anticipate needs.
• Serve in-room dining upon request and ensure guest satisfaction.
• Protect guests' valuables by using hotel safes and secure procedures.
• Maintain safety standards and follow hotel policies.
• Assist with private lounge hosting as required.
• Support team to improve guest satisfaction scores.

Connaissances

Customer service

Multi-tasking

Positive attitude

Formation

High School diploma or equivalent

Description du poste

Opportunity:Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Opportunity:Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit, and establish payment method.
• Makeand confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
• Act as a private lounge host.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Experience

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.

HHM Hotels Benefits And Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It