Gale Training & Engagement Specialist (Remote)

Cengage; United States; Remote; USD 52,000 - 68,000; Full time

Job summary

A leading education technology company is seeking a Training & Engagement Specialist to enhance sales retention through top-tier product training and engagement strategies. The role involves delivering training to academic customers, collaborating with various teams to improve customer experiences, and maintaining a strong product knowledge base. Candidates should have a BA/BS degree, relevant training experience, and excellent communication skills, with a passion for higher education.

Qualifications

• 2+ years of experience in training or academic engagement; 3-5 years preferred.
• Knowledge or experience in Library Sciences/information services.
• Recognized training certification (e.g., CITP) preferred.

Responsibilities

• Deliver remote and onsite product training and onboarding for academic audiences.
• Support post-sale product integration and usage strategies.
• Monitor customer utilization and engagement on a monthly basis.

Skills

Training and presentation skills

Public speaking experience

Customer orientation

Effective communication skills

Ability to build customer relationships

Education

BA/BS degree; Master’s Degree preferred

Tools

MS Office

LMS platforms (Canvas, Blackboard, D2L)

Camtasia

Zoom Webinar

Job description

Overview

We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives integrated into how we work every day. To learn more, see https://www.cengagegroup.com/about/inclusion-and-belonging/.

Gale’s Academic Outreach & Engagement team is hiring a Training & Engagement Specialist. The selected candidate will play a crucial role in improving sales retention through exceptional product training and engagement strategies. The focus is on ensuring higher ed customers are delighted by Gale’s offerings and promoting effective utilization of our digital products across colleges and universities throughout North America.

To excel in this role, you will cultivate and maintain extensive product knowledge across our growing academic product portfolio and provide both pre- and post-sale digital training and engagement support, ensuring that our customers’ curriculum needs are met and their expectations are exceeded. You will also collaborate with the Director of Academic Engagement to implement strategies that increase sales, product activation, and customer retention.

Responsibilities

• Deliver remote and/or onsite product training and onboarding for academic librarians, faculty, and students.
• Support post-sale product integration and usage strategies.
• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and retention.
• Maintain and share product knowledge across Gale’s complete product portfolio.
• Develop and update training materials, LibGuides, and course correlations.
• Represent Gale at academic conferences and industry events.
• Contribute to Gale’s Academic Blog and social media channels.
• Provide regular updates on your assigned territory to the Director of Academic Engagement and ensure Salesforce is continuously updated regarding customer engagements.
• Monitor customer utilization and engagement on a monthly basis and develop action plans to retain customers and increase product usage.
• Coordinate with sales representatives and other support entities to ensure strategic adoption of Gale resources at accounts.

Qualifications

• BA/BS degree; Master’s Degree preferred.
• 2+ years of experience in training, academic engagement, or related fields; 3-5 years preferred.
• Knowledge or experience in Library Sciences/information services.
• Strong training and presentation skills, including public speaking experience.
• Experience designing and delivering hands-on training in academic settings.
• Effective oral and written communication skills in virtual and in-person settings.
• Strong customer orientation and ability to build effective customer relationships.
• Ability to travel (10–15%) for onsite training and events.
• Advanced proficiency in MS Office and instructional technologies.
• Experience with LMS platforms (Canvas, Blackboard, D2L) and tools like Camtasia, Vidyard, Zoom Webinar, and Calendly.
• Recognized training certification (e.g., CITP) preferred.
• Passionate about higher education and academic success.
• Proven ability to align Gale products to courses and curriculum preferred.
• Ability to work confidently and productively in a remote setting.

About and Resources

Gale, part of Cengage Group, partners with librarians and educators worldwide to connect 30 million learners annually to essential digital content. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries to empower discovery and insights that advance learners.

Cengage Group is committed to broad talent pools and equal opportunity in hiring. Our applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, or other classifications protected by law.

Cengage is also committed to reasonable accommodations for qualified individuals with disabilities in the job application process. If you require accommodations, please contact [e-mail] or [phone].

About Cengage

Cengage Group is a global education technology company serving millions of learners, providing affordable, quality digital products and services designed to equip students with job-ready skills. We serve higher education, workforce skills, secondary education, English language teaching, and research markets worldwide. Through scalable technology, including MindTap and Cengage Unlimited, we support learners who seek to improve their lives through education.

Compensation

The full base pay range has been provided for this position. Individual base pay will vary based on schedule, qualifications, experience, internal equity, and geographic location. Sales roles often include incentive compensation beyond base pay. Base pay range: $52,000.00 - $67,600.00 USD.