Gale Training & Engagement Specialist (Remote)

Cengage Group; Cheyenne (WY); Remote; USD 52,000 - 68,000; Full time

Job summary

A leading global education technology company is seeking a Training & Engagement Specialist in Cheyenne, Wyoming. This role involves delivering product training, ensuring customer satisfaction, and collaborating across teams. Ideal candidates have a BA/BS degree, strong training skills, and experience in the Library Sciences. Competitive compensation is provided, alongside a comprehensive benefits package.

Benefits

Comprehensive benefits package

Incentive compensation options

Qualifications

• 2+ years of experience in training or related fields.
• Effective oral and written communication skills.
• Ability to travel (10–15%) for onsite training.

Responsibilities

• Deliver remote and/or onsite product training.
• Support post-sale product integration.
• Collaborate with sales and marketing teams.

Skills

Training and presentation skills

Customer relationship management

Public speaking experience

Knowledge of Library Sciences

Advanced MS Office proficiency

Education

BA/BS degree

Master’s Degree preferred

Tools

LMS platforms (Canvas, Blackboard)

Camtasia

Zoom Webinar

Job description

Overview

Gale’s Academic Outreach & Engagement team is hiring a Training & Engagement Specialist. The highly motivated and experienced person selected for this opportunity will have a crucial role in improving sales retention through exceptional product training and engagement strategies. Your focus will be on ensuring higher ed customers are delighted by Gale's offerings, and promoting effective utilization of our digital products across colleges and universities throughout North America.

To excel in this role, you will need to cultivate and maintain extensive product knowledge across our ever-growing academic product portfolio. You will provide both pre- and post-sale digital training and engagement support, ensuring that our customers' curriculum needs are met and their expectations are exceeded. Additionally, you will collaborate closely with the Director of Academic Engagement to implement strategies that increase sales, product activation, and customer retention.

What you’ll do here

• Deliver remote and/or onsite product training and onboarding for academic librarians, faculty, and students.
• Support post-sale product integration and usage strategies.
• Collaborate with Sales, Product, and Marketing teams to enhance customer experience and retention.
• Maintain and share product knowledge across Gale’s complete product portfolio.
• Develop and update training materials, LibGuides, and course correlations.
• Represent Gale at academic conferences and industry events.
• Contribute to Gale’s Academic Blog and social media channels.
• Provide regular updates on your assigned territory to the Director of Academic Engagement and ensure Salesforce is continuously updated regarding your customer engagements.
• Monitor customer utilization and engagement on a monthly basis and develop action plans to retain customers and increase product usage.
• Coordinate with sales representatives and other support entities within the organization to ensure strategic adoption of Gale resources at accounts.

Skills you will need here

• BA/BS degree. Master’s Degree preferred.
• 2+ years of experience in training, academic engagement, or related fields; 3-5 years preferred.
• Knowledge or experience in the Library Sciences/ information services industry.
• Strong training and presentation skills, including considerable public speaking experience.
• Experience designing and delivering hands-on training in academic settings.
• Effective oral and written communication skills, able to communicate clearly in virtual and in-person settings.
• Strong customer orientation and ability to build effective customer relationships.
• Ability to travel (10–15%) for onsite training and events.
• Advanced proficiency in MS Office and instructional technologies.
• Experience with LMS platforms (Canvas, Blackboard, D2L) and tools like Camtasia, Vidyard, Zoom Webinar, and Calendly.
• Recognized training certification (e.g., CITP) preferred.
• Passionate about higher education and academic success.
• Proven ability to align Gale product to courses and curriculum preferred.
• Ability to work confidently and productively in a remote setting.

About Cengage Group

Gale, part of Cengage Group, partners with librarians and educators around the world to connect 30 million distinct learners annually to essential digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.

Compensation and equal opportunity

Cengage Group is committed to providing a comprehensive and rewarding Total Rewards package. The full base pay range for this position is $52,000.00 - $67,600.00 USD, with individual base pay varying based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often include incentive compensation beyond this base pay range. The full base pay range has been provided for this position.

We are committed to attracting and hiring strong and qualified individuals from broad talent pools. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, or any other classification protected by applicable laws. Cengage also provides reasonable accommodations for qualified individuals with disabilities during the job application process. If you are an applicant with a disability and require reasonable accommodation, please contact [e-mail] or [phone].

Warning about recruitment scams Be aware of targeted recruitment scams falsely presenting job offers on behalf of Cengage Group. Cengage will always interview candidates via live in-person meetings, phone calls, and video calls before an offer is extended. Ensure correspondence comes from an @cengage.com email address.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.