GA- DPH Ivanti Developer

Net2Source; Georgia; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k

Health Insurance

Paid Time Off

Life Insurance

Job summary

Varmoda is seeking an ITSM Platform Administrator/Developer to configure, customize, and support the Ivanti Neurons for ITSM platform. The role collaborates with business users, project teams, and platform admins to design scalable ITSM solutions that improve operations and service delivery.

The ideal candidate will have hands‑on experience with enterprise ITSM platforms, implementing workflows and automation, and developing integrations across systems.

Qualifications

• Minimum 2 years of hands‑on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring: Workflows, Business Rules, Forms, Service Catalog Items, Reports, Dashboards, Automation Workflows.
• Working knowledge of: JavaScript, SQL, REST APIs, JSON, Workflow Management, Low‑Code / No‑Code Platforms.
• Understanding of ITSM/ITIL processes including Incident, Service Request, Change, Release, Knowledge, and Service Catalog Management.
• Strong troubleshooting and analytical skills; strong written and verbal communication.

Responsibilities

• Configure and customize workflows, forms, layouts, service catalog items, dashboards, reports, and automation processes.
• Build and support integrations using REST APIs, JSON, and supported frameworks.
• Develop operational dashboards and analytics; support SSRS reporting where applicable.
• Support testing, UAT, production deployments, CAB activities, and release management.

Skills

JavaScript

SQL

REST APIs

JSON

Workflow Management

Low‑Code / No‑Code Platforms

ITIL Processes

Agile/Scrum

DevOps / CI-CD

Strong troubleshooting

Strong communication

Education

ITIL Foundation Certification

Ivanti Neurons for ITSM Certification

ServiceNow Certified System Administrator

Agile or Scrum Certification

Microsoft SQL Certifications

Tools

Ivanti Neurons for ITSM

Ivanti ITSM

Ivanti ITAM

ServiceNow

BMC Remedy

Jira Service Management

ManageEngine ServiceDesk Plus

SSRS

Job description

Position Summary
We are seeking an experienced ITSM Platform Administrator / Developer to configure, customize, enhance, and support the Ivanti Neurons for ITSM platform. This role will work closely with business users, project teams, technical stakeholders, and platform administrators to design and deliver scalable IT Service Management solutions that improve operational efficiency and service delivery.
The ideal candidate will have hands‑on experience supporting enterprise ITSM platforms, implementing workflows and automation, developing integrations, and supporting ITIL‑based service management processes. Experience with Ivanti Neurons for ITSM, ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus is highly valued.

Key Responsibilities

Platform Configuration & Development

• Collaborate with business stakeholders to gather, analyze, document, and translate requirements into scalable ITSM solutions.
• Configure and customize:
  • Workflows
  • Business Rules
  • Forms
  • Layouts
  • Business Objects
  • Service Catalog Items
  • Dashboards
  • Reports
  • Automation Processes
• Support Incident, Service Request, Change/Release, Knowledge Management, and Service Catalog modules.
• Develop and maintain low‑code/no‑code platform solutions aligned with business requirements.

Integration & Technical Support

• Build and support integrations utilizing:
  • REST APIs
  • JSON
  • Supported integration frameworks
• Troubleshoot and resolve:
  • Workflow Issues
  • Integration Failures
  • Data Errors
  • Platform Configuration Problems
• Support environment migrations, package deployments, and version management activities.

Reporting & Analytics

• Develop operational dashboards, reports, and analytics solutions.
• Utilize SQL for:
  • Reporting
  • Data Analysis
  • Troubleshooting
  • Validation Activities
• Support SSRS reporting solutions where applicable.

Testing, Release Management & Production Support

• Support:
  • System Testing
  • User Acceptance Testing (UAT)
  • Demonstrations
  • Production Deployments
  • Post-Deployment Validation
• Participate in Change Advisory Board (CAB) activities.
• Manage ITSM platform change requests through implementation and closure.
• Support release planning and deployment activities within Agile delivery environments.

Documentation & Continuous Improvement

• Develop and maintain:
  • Configuration Documentation
  • Workflow Diagrams
  • Release Notes
  • Deployment Instructions
  • Technical Specifications
• Participate in ongoing process improvement efforts.
• Support platform governance and best practice development.

Required Qualifications

• Minimum 2 years of hands‑on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring:
  • Workflows
  • Business Rules
  • Forms
  • Service Catalog Items
  • Reports
  • Dashboards
  • Automation Workflows
• Working knowledge of:
  • JavaScript
  • SQL
  • REST APIs
  • JSON
  • Workflow Management
  • Low‑Code / No‑Code Platforms
• Understanding of ITSM/ITIL processes including:
  • Incident Management
  • Service Request Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Service Catalog Management
• Strong troubleshooting and analytical skills.
• Strong written and verbal communication skills.

Preferred Qualifications

• Hands‑on experience with:
  • Ivanti Neurons for ITSM
  • Ivanti ITSM
  • Ivanti ITAM
• Familiarity with the Ivanti Object Model.
• Experience with one or more of the following enterprise platforms:
  • ServiceNow
  • BMC Remedy
  • Jira Service Management
  • ManageEngine ServiceDesk Plus
• Experience with:
  • Project/Package Development
  • Environment Promotion
  • Version Control
  • Release Management
• Strong SQL development and troubleshooting skills.
• Experience with SQL Server Reporting Services (SSRS).
• Experience working within:
  • Agile
  • Scrum
  • CI/CD
  • DevOps Environments
• Ability to work independently while supporting multiple projects and priorities.

Certifications & Clearance

Preferred Certifications

• ITIL Foundation Certification
• Ivanti Neurons for ITSM Certification
• ServiceNow Certified System Administrator
• Agile or Scrum Certification
• Microsoft SQL Certifications

Clearance

• No security clearance requirement specified.

Technical Skills

• Ivanti Neurons for ITSM
• Ivanti ITSM / ITAM
• ServiceNow
• BMC Remedy
• Jira Service Management
• ManageEngine ServiceDesk Plus
• JavaScriptSQL
• REST APIs
• JSON
• SSRS
• Workflow Automation
• ITIL Processes
• Agile/Scrum
• DevOps / CI-CD

About Varmoda

Varmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen‑centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five‑layer architecture - Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) - puts data at the common thread of every solution we build for federal agencies and the citizens we serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran‑friendly employer.

Why Varmoda

• Growth opportunity within a fast‑scaling federal IT firm
• Direct impact on citizen‑facing federal programs
• Competitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others - customize per role/location
• Veteran‑friendly (V3) workplace culture

Equal Employment Opportunity

Varmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Varmoda and its affiliated entities never request payment, banking details, or financial information from candidates during hiring. All legitimate communication comes from a varmoda.com address or JobDiva - report suspicious contact to [e-mail] . Varmoda and its affiliates are Equal Opportunity Employers; all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.