FWS: Front Desk Student Assistant - TRIO Office

Cincinnati State; Cincinnati (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

Cincinnati State is seeking a Front Desk Student Assistant for the TRIO Office. This role involves greeting visitors, assisting students with online tools, and handling phone inquiries. Ideal candidates will possess strong customer service and communication skills, and must be at least 16 years old with a high school diploma or GED.

Qualifications

• Must be at least 16 years old.
• Completed FAFSA and meet Satisfactory Academic Progress.

Responsibilities

• Greet guests and visitors.
• Assist students with online college resources.
• Answer incoming calls.

Skills

Customer Service

Communication

Problem-Solving

Computer Literacy

Education

High School Diploma or GED

Job description

FWS: Front Desk Student Assistant - TRIO Office

Join to apply for the FWS: Front Desk Student Assistant - TRIO Office role at Cincinnati State.

Overview

The TRIO Support Services Program is a federally-funded initiative that helps students navigate college and complete graduation requirements. We are seeking a work-study student to serve as a Front Desk Student Assistant. Responsibilities include greeting visitors, answering phones, assisting students with online college tools like My Services Blackboard, Surge Mail, and Starfish, and guiding students to relevant college offices such as Financial Aid or Registrar's.

Duties

• Greet guests and visitors.
• Assist students with navigating online college resources.
• Answer incoming calls.
• Guide students to appropriate college departments.
• Perform clerical duties as assigned.

Requirements

• Excellent customer service and communication skills.
• Problem-solving skills with attention to detail.
• Positive attitude and team player.
• Computer literacy.

Minimum Qualifications

• High school diploma or GED.
• At least 16 years old.
• For Federal Work Study: completed FAFSA, meet Satisfactory Academic Progress, be a U.S. citizen or eligible non-citizen, and demonstrate financial need.

Additional Details

• Hourly Pay: $14.00/hr.
• Location: Clifton Campus.
• Hours: Up to 20 hours/week, Monday-Friday, 9 am - 4:30 pm.
• Reports to: TRIO Student Support Services.
• Students cannot work during scheduled class times.

Equal Opportunity Employer committed to diversity and inclusion.