FWA (Fraud, Waste, and Abuse) Analyst

Gainwell Technologies LLC; Columbus (OH); À distance; USD 56 000 - 79 000; Plein temps

Avantages offerts par ce poste

Educational assistance

401(k) employer match

Generous vacation policy

Health benefits

Résumé du poste

Gainwell Technologies is seeking a Senior Client Services Analyst, Customer Support, to deliver comprehensive support for FraudCapture client users and to train users through sessions and helpful documentation.

The role emphasizes exceptional service, effective communication, and collaboration across teams. Fully remote with US-wide opportunities, with a potential travel of 10% for business needs.

Qualifications

• 3+ years of experience detecting and investigating healthcare fraud.
• 2+ years delivering excellent customer service and resolving conflicts.
• Experience creating training materials (documents, videos, presentations).

Responsabilités

• Deliver comprehensive support to FraudCapture client users.
• Conduct user training sessions and maintain help documentation and training materials (articles/videos).
• Promote strong customer engagement and assist in resolving complex technical problems.
• Communicate project progress, details, and dependencies to Manager.

Connaissances

Healthcare fraud investigation

Customer service

Training material creation

Communication skills

Formation

Certified Fraud Examiner (CFE)

Outils

MMIS

Description du poste

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

The Senior Client Services Analyst, Customer Support, is responsible for delivering comprehensive support to our FraudCapture® client users. Responsibilities include conducting user training sessions, developing, and maintaining help documentation and training materials—including articles and videos—and promoting strong customer engagement. Ensures client retention through delivery of exceptional service and support. Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware problems. Understand, identify, and communicate project progress, details, and dependencies to Manager.

• 3+ years of experience detecting and investigating healthcare fraud
• ~2+ years providing excellent customer service and capable of handling conflict resolution scenarios in person, over the phone, and through email.
• ~ Excellent written and verbal communication skills with the ability to tailor explanations to different technical levels and creating training materials (e.g., written documents, videos, presentations)
• ~ Certified Fraud Examiner (CFE)
• Experience with Medicaid Management Information Systems (MMIS)
• Fully remote opportunity with the option to work anywhere within the United States
• Requires the ability to comprehend and interpret complex documents and data
• May be required to travel at least 10% of time based on business needs
• Video cameras must be used during all interviews, as well as during the initial week of orientation

The Deadline to submit applications for this posting is October 30, 2026.

The pay range for this position is $55,600.00 - $79,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."