Future Opening: Plumbing Customer Service and Dispatcher

bluefrog Plumbing of NE Dallas; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading plumbing franchise as a Customer Service Rep and Dispatcher. This role is essential in providing first contact to customers in need, requiring excellent customer service, organizational skills, and empathy. Enjoy flexible work options and the opportunity for career advancement in a supportive team environment that values respect and transparency.

Benefits

Work from home options

Bonus based on performance

Paid time off

Opportunity for advancement

Qualifications

• Must be empathetic and great with customer service.
• Strong computer and organizational skills required.
• Hard-working and team-oriented personality.

Responsibilities

• Handle inbound inquiries via phone and online.
• Set and manage schedules for technicians.
• Provide phone sales and support to customers.

Skills

Customer Service Skills

Sales Skills

Organizational Skills

Problem Solving

Phone Skills

Multi-tasking

Job description

Future Opening: Plumbing Customer Service and Dispatcher

• High quality chair
• Work from home
• Bonus based on performance
• Opportunity for advancement
• Paid time off

We are looking for a great team player and fun personality to fill our Customer Service Rep (CSR) and Dispatcher Role. Our Dispatchers are the first contact with our customers in their time of need, so we need someone who is empathetic, great with customer service and phone skills, and highly comfortable with sales.

Dispatchers also work with our field crew with scheduling, so computer and organizational skills are a must. We are looking for great team members who are willing to push themselves to grow professionally, to earn money and recognition they deserve, and to have an amazing life-long career in a family friendly environment!

Our Mission
We’re changing how people view plumbers.

We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.

Our Values
We value transparency: We make things easy for customers, with clear options and clearer communications in every situation.

We value respect: We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.

We value solving real problems: We never settle for bandaids, we fix the root-causes.

We value team culture: We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.

Responsibilities

• Phone Sales and Support
• Handle all inbound inquiries (Phone, online, etc.)
• Set and manage the schedules of the technicians
• Empathetic to the Customer’s Situations

Qualifications

• Hard Working
• Loves to be part of a team
• Great Sales, Customer Service and Phone Skills
• Problem solver and critical thinker
• Strong Computer Skills
• Multi-tasker
• Organized

Flexible work from home options available.

Compensation: $17.00 - $25.00 per hour

Be Part of the Fastest-Growing Plumbing Company in the U.S.

At bluefrog Plumbing + Drain, we always strive for next-level workmanship and innovation. If you’re passionate about providing exceptional customer service and quality workmanship, you might be what we’re looking for.

Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business.

Working at bluefrog means confronting challenges with passion and integritywhile deliveringthe highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success.

Build your career at bluefrog and explore your interests with various training programs.

Our Mission

We’re changing how people view plumbers.

We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.

We’re local, essential, and fun.

Our Values

We value transparency.

We make things easy for customers, with clear options and clearer communications in every situation.

We value respect.

We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.

We value solving real problems.

We never settle for bandaids, we fix the root-causes.

We value team culture.

We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.

Apply with Indeed

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I want to get text messages for this job from bluefrog Plumbing + Drain of Gilbert AZ.

Do you have experience in Customer Service? *

Do you have strong phone skills? *

Have you worked in Plumbing or HVAC? *

I was referred to this position by a current employee