Future Opening: Member Services Representative

Planet Fitness - Page/JAX Group; Alaska; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative to create a positive experience for members and guests. This role involves providing exceptional customer service, managing front desk activities, and ensuring a welcoming environment. Ideal candidates will have a passion for fitness, strong communication skills, and a commitment to exceeding member expectations.

Qualifications

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Strong listening skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including member check-ins.
• Respond to member questions and concerns promptly.

Skills

Customer service

Communication

Problem-solving

Listening

Job description

Member Services Representative Fleming Island

Future Opening: Member Services Representative

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:
   • Answer phones in a friendly manner and assist callers with questions.
   • Check members into the system.
   • Sign up new members.
   • Take prospective members on tours.
3. Facilitate updates to members’ accounts.
4. Respond to member questions and concerns promptly and professionally, escalating to Assistant Manager or Manager as needed.
5. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer skills.
• Passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability required.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and solve problems.
• Diplomatic in all interactions, using appropriate language and behavior.
• Must be 18 years or older.

Physical Demands

• Standing and walking throughout the shift.
• Talking in person or on the phone during shift.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals during shift.

At Planet Fitness, we aim to enhance people's lives with an affordable, high-quality fitness experience through a team of inspiring, motivated, and fun-loving individuals. As one of the largest and fastest-growing fitness franchisors in the U.S., with over 2,000 locations worldwide, we are continuously seeking talented individuals to join us in cultivating the Judgement Free Zone and shaping our brand's future.

Our mission emphasizes that our product is a tool to inspire and motivate members. If you want to make a difference in a customer’s life, join us and add your mojo to the Judgement Free Zone, feeling the satisfaction of making a positive impact.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at franchise locations are employed by the franchisee, not PFHQ. PFHQ does not control employment terms at franchise locations. Each franchisee is responsible for compliance with applicable laws.

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EARN RAVE REVIEWS

We aim to exceed member expectations and turn them into Raving Fans. Our team members are recognized for creating outstanding experiences, with awards like the Golden Thumb Award, exemplified by Brett, a motivating trainer who inspires others to never give up despite challenges like MS. Join us and be part of a team that makes a difference.