Future Opening: Club Manager

Planet Fitness; Grand Forks (ND); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in fitness is seeking a dedicated supervisor to oversee gym operations and ensure a positive member experience. This role involves recruiting and training team members, managing customer service, and maintaining a welcoming environment. If you are passionate about fitness and customer service, this is an exciting opportunity to make a difference in people's lives while being part of a rapidly growing organization. Join a team that values motivation and positivity, and help cultivate a supportive atmosphere for all members. Your leadership will play a key role in shaping the future of our brand and enhancing the lives of our community.

Benefits

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Qualifications

• At least 1 year of equivalent managerial experience required.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversee gym operations to ensure positive member experience.
• Recruit, hire, train, and supervise team members effectively.
• Ensure staff adherence to company policies and procedures.

Skills

Communication Skills

Organizational Skills

Leadership Skills

Customer Service Skills

Problem-Solving Skills

Education

High School Diploma or Equivalent

Tools

Paycom

Basic Computer Proficiency

Job description

Status: Full Time/Supervisor/Exempt/Non-Exempt

Job Summary

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential Duties and Responsibilities

1. Recruit, hire, train, schedule and supervise team members.
2. Member service oversight making sure all team members are providing a great customer service experience at all times.
3. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
4. Provide support for team members and club members.
5. Create and maintain a positive image for the club.
6. Coaching and counseling performance to help achieve company standards.
7. Ensure prompt opening/closing of gym.
8. Ensure staff are aware and trained on all current marketing promotions.
9. Finish manager portion of onboarding, in Paycom, for all new hires.
10. Ensure the club is open and staffed during all hours of business.
11. Ensuring self and team members are implementing and adhering to all company policies and procedures.
12. Responsible for ordering supplies and tracking inventory.

Customer Service Skills

1. Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Actively listens to customers, empathizes and works together to solve the problem.
3. Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

1. Honesty and good work ethic
2. At least 1 year of equivalent managerial experience
3. Strong communication, organizational and leadership skills
4. Basic computer proficiency

Physical Demands

1. Standing and walking at least 75% of the shift
2. Talking in person or on the phone at least 75% of the shift
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

1. Dollars for Scholars Program
2. Employee Appreciation Program
3. Free Membership for self and one family member or friend

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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EARN RAVE REVIEWS

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself.”