Future Opening: Client Care Coordinator/Office Administration

ServiceMaster Clean of Fraser Valley; Superior (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Client Care Coordinator to act as a vital link between clients and project teams. This role involves managing project specifications, providing administrative support, and ensuring client satisfaction throughout the process. The ideal candidate will possess strong organizational and communication skills, along with a solid background in customer service and administrative tasks. Join a company that values integrity and performance, and be part of a team dedicated to delivering exceptional service in times of need. If you're looking for a fulfilling career with opportunities for growth, this position is perfect for you.

Benefits

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

Qualifications

• 3+ years in an administrative role with strong customer service skills.
• Proficient in Microsoft Office Suite and various operating systems.

Responsibilities

• Coordinate and manage client communications and project requirements.
• Provide administrative support and ensure compliance with KPIs.

Skills

Administrative Skills

Customer Service

Organizational Skills

Communication Skills

Ability to Prioritize Tasks

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office Suite 365

RMS

Xactimate

TSheets

SharePoint

OneDrive

Job description

Basic Functions:

The Client Care Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Client Care Coordinator will administer and organize mitigation, contents and reconstruction jobs. The Coordinator will provide support to the Team, ensure KPI compliance, assist with scheduling and dispatching. General Office Administrative Support.

Basic Requirements:

• High School Diploma or equivalent
• Bachelor’s degree is preferred
• Excellent administrative and process skills
• Customer Service Experience
• Three plus years of experience in an Administrative Position
• Experience with Microsoft Office Suite 365
• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, SharePoint, and OneDrive
• Ability to provide/coordinate IT support within the local office setting and home office in MSP
• Ability to work independently
• Key Skills
• Highly Organized
• Ability to prioritize tasks
• High level Communicator

Evaluated On:

• Quality Jobs on Budget within the Team
• TRUTH Score

Overall Duties Include:

• Answer incoming calls on office and mobile lines
• Complete intake for new losses for mitigation, contents and reconstruction departments
• Initiate, maintain and bring to conclusion communication with customer.
• Facilitate daily huddles with team to capture high priorities and next steps.
• Makes initial contact of loss to team
• Ensure the client’s needs are met from start to completion of job
• Complete job notes in operating systems
• Complete compliance tasks in main operating systems, RMS
• Create new loss (jobs and projects) files
• Create and send invoices for jobs/projects
• Creating & Maintenance of job files, project documentation and job closings.
• Assist with collection calls for the Accounts Receivable department
• Confirm written payment schedule and collection of deductibles
• Educate customer on the Paul Davis process.
• Run reports in main operating system, RMS
• Confirm that the current jobs are on schedule
• Monitor Xact Analysis (XA) for new loss assignments, alerts and notes meeting compliance timelines.
• Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information
• Provide onsite documentation support utilizing DocuSign or the like
• Maintain a collection goal of: No Accounts Receivable to be over 90 days
• Adherence to Service Level Agreements
• Maintain a Net Promoter Score minimum monthly average of 60.0
• Close the Loop 100% of the time within 24 hours
• Assist with order deliveries
• Assist with follow-up on needed documentation for job files. Ex: Certificate of Completions
• Assist team with facilitating accounting adjustments.
• Assist with coordination of subcontractor confirmations and documentation.
• On-going assistance with subcontractor recruiting.
• Overall office administration per direction from general manager

Compensation: $35,000-$45,000

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Our Mission:

Apply with Indeed

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name *

Last Name *

Email *

Phone *

Yes, Text Me!

I want to get text messages for this job from Paul Davis Restoration of Greater MSP and the Northland.

How many years of administrative experience do you have? *

How many years of Customer Service experience do you have? *

I was referred to this position by a current employee

Who referred you?

Some Potential Benefits May Include:

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime

Paid Time Off

Opportunity for Advancement

Great Company Culture

In my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level.