FusionPKG Product Execution Specialist

Aptar; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Aptar Italia S.P.A. seeks a Product Execution Specialist to act as the primary liaison between FusionPKG and its customers, delivering flawless execution and service throughout the customer lifecycle—from development through production and launch.

The ideal candidate is highly organized, customer-centric, and skilled in project management, with a proactive mindset and the ability to perform in a fast-paced, high-pressure environment.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• Minimum 3 years in B2B customer account support or client-facing roles.
• Experience in product development or project management preferred.
• Experience in beauty, skincare, or cosmetics industry desirable.

Responsibilities

• Partner with sales and management to support new business by coordinating between customers and FusionPKG teams in the U.S. and China.
• Own end-to-end execution of new opportunities, from package development through production and customer launch.
• Coordinate ordering, development, execution, and customer approval of pre-production samples, including packaging and decoration specifications.
• Manage customer onboarding processes, including setup documentation and credit applications.
• Ensure flawless execution of first-run production orders by confirming schedules and monitoring milestones.

Skills

Project management

B2B customer support

Customer relationship management

Education

Bachelor's degree in business or marketing

Job description

The FusionPKG Product Execution Specialist plays a pivotal role within the commercial support organization, serving as a primary liaison between FusionPKG and its customers. This position is accountable for delivering flawless execution and service throughout the customer lifecycle—from early package development through production and launch.

The ideal candidate is a highly organized, customer-centric professional with strong project management skills, a proactive sense of urgency, and the ability to perform effectively in a fast-paced, high-pressure environment. Acting as a natural customer advocate, the Product Execution Specialist ensures timelines, specifications, and commitments are met while fostering trusted, long-term customer relationships.

This role works cross-functionally with internal teams—including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation—as well as with customer stakeholders, to drive alignment, execution, and successful outcomes.

Key Responsibilities

• Partner closely with sales executives and sales management to support new business acquisition by facilitating seamless communication between customers and FusionPKG operational teams in the U.S. and China.
• Own the end-to-end execution of new opportunities, managing projects from package development through production and customer launch.
• Coordinate the ordering, development, execution, and customer approval of pre-production samples, including packaging and decoration specifications.
• Manage customer onboarding processes, including completion of setup documentation and credit applications.
• Ensure flawless execution of first-run production orders by confirming schedules and actively monitoring production and shipment milestones.

Cross-Functional Collaboration

• Serve as the central point of coordination for customer-related needs across internal departments, including:
• Operations: project planning, launch readiness, and milestone tracking
• Purchasing: item costing, pricing validation, and order tracking
• Quality: issue resolution, corrective action tracking, and customer responses
• Engineering: technical guidance and packaging solution development
• Creative: artwork review and selection of decoration options
• Accounting: customer setup, credit approvals, and deposits

Customer Success & Relationship Management

• Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics.
• Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded.
• Provide timely order confirmations, status updates, and milestone communications.
• Prepare and deliver customer-facing documentation, including quotations, price lists, item approval sign-offs, open order reports, and other customized reports as needed.
• Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals.

Qualifications & Experience

• Bachelor’s degree in business, Marketing, or a related discipline from an accredited institution.
• Minimum of 3 years’ experience in B2B customer account support or client-facing roles, preferably within consumer product design, manufacturing, or distribution environments.
• Demonstrated experience in product development or project management is strongly preferred.
• Experience within the beauty, skincare, or cosmetics industry is highly desirable.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth