FusionPKG Product Execution Specialist

Aptar Italia S.P.A.; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Aptar Italia S.P.A. is seeking a Product Execution Specialist in Dallas to oversee customer lifecycle execution from development to launch. The role demands strong organization, proactive project management skills, and cross-functional collaboration.

Ideal candidates will have a bachelor’s degree and at least 3 years in B2B customer support, ideally within the beauty or cosmetics sectors. Join a dynamic team that values detail-oriented and responsive professionals.

Qualifications

• Minimum of 3 years’ experience in B2B customer account support or client-facing roles.
• Experience in product development or project management is preferred.
• Experience within the beauty, skincare, or cosmetics industry is desirable.

Responsibilities

• Coordinate communication between customers and operational teams.
• Manage end-to-end execution of new opportunities.
• Ensure flawless execution of customer onboarding processes.

Skills

Project management

Customer advocacy

Cross-functional collaboration

Detail-oriented

Education

Bachelor’s degree in business or related discipline

Job description

The FusionPKG Product Execution Specialist plays a pivotal role within the commercial support organization, serving as a primary liaison between FusionPKG and its customers. This position is accountable for delivering flawless execution and service throughout the customer lifecycle—from early package development through production and launch.

The ideal candidate is a highly organized, customer‑centric professional who demonstrates strong project management capabilities, a proactive sense of urgency, and the ability to perform effectively in a fast‑paced, high‑pressure environment. Acting as a natural customer advocate, the Product Execution Specialist ensures timelines, specifications, and commitments are met while fostering trusted, long‑term customer relationships.

This role works cross‑functionally with internal teams—including Sales, Operations, Design, Engineering, Quality, Purchasing, Accounting, and Innovation—as well as with customer stakeholders, to drive alignment, execution, and successful outcomes.

Key Responsibilities

• Partner closely with sales executives and sales management to support new business acquisition by facilitating seamless communication between customers and FusionPKG operational teams in the U.S. and China.
• Own the end‑to‑end execution of new opportunities, managing projects from package development through production and customer launch.
• Coordinate the ordering, development, execution, and customer approval of pre‑production samples, including packaging and decoration specifications.
• Manage customer onboarding processes, including completion of setup documentation and credit applications.
• Ensure flawless execution of first‑run production orders by confirming schedules and actively monitoring production and shipment milestones.

Cross‑Functional Collaboration

• Serve as the central point of coordination for customer‑related needs across internal departments, including:
• Operations: project planning, launch readiness, and milestone tracking
• Purchasing: item costing, pricing validation, and order tracking
• Quality: issue resolution, corrective action tracking, and customer responses
• Engineering: technical guidance and packaging solution development
• Creative: artwork review and selection of decoration options
• Accounting: customer setup, credit approvals, and deposits

Customer Success & Relationship Management

• Maintain frequent, proactive communication with customer stakeholders in purchasing, planning, marketing, product development, and logistics.
• Build and sustain strong, trusted relationships across customer organizations to ensure all requirements are met and exceeded.
• Provide timely order confirmations, status updates, and milestone communications.
• Prepare and deliver customer‑facing documentation, including quotations, price lists, item approval signoffs, open order reports, and other customized reports as needed.
• Anticipate risks, delays, or challenges and proactively collaborate with customers and internal teams to drive timely solutions, decisions, and approvals.

Qualifications & Experience

• Bachelor’s degree in business, Marketing, or a related discipline from an accredited institution.
• Minimum of 3 years’ experience in B2B customer account support or client‑facing roles, preferably within consumer product design, manufacturing, or distribution environments.
• Demonstrated experience in product development or project management is strongly preferred.
• Experience within the beauty, skincare, or cosmetics industry is highly desirable.

Success Profile

Successful Product Execution Specialists are detail‑oriented, highly responsive, and execution‑focused professionals who thrive in cross‑functional environments. They consistently deliver on commitments, balance competing priorities with confidence, and act as a trusted advocate for both the customer and the business.

Employment Status

This position is Temporary with the potential to transition into a permanent Full‑Time role based on business needs and performance.

We are also open to considering an Independent Contractor arrangement for the right candidate.

Work Environment and Physical Demands

The work environment and physical demands are representative of those employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet to moderate in an office setting.

The employee is frequently required to be in a stationary position, regularly use the computer keyboard and mouse and will view the computer monitor frequently. The employee is occasionally required to stand, walk, and reach with hands. The employee is occasionally required to climb, balance, stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals to perform the essential job functions.

Equal Employment Opportunity

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Location

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth