Furniture Sales Pro — Elevate Every Customer Moment

Macy's; Hanover (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Furniture Sales Colleague to deliver outstanding customer service in our furniture areas, drive sales, and promote our loyalty program. Full-time schedules are based on business needs, with hours often including evenings and weekends.

Benefit highlights include health coverage, a 401(k) match, and paid time off. You will learn product knowledge through training and vendor partnerships, helping customers envision and choose the best furniture solutions while protecting assets

Qualifications

• 1-2 years of related retail or customer service experience.
• Strong interpersonal and communication skills.
• Ability to adapt to changing priorities and schedules.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
• Participate in ongoing product knowledge training through both technology and vendor partners
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures

Skills

Customer service

Communication

Teamwork

Job description

Macy's is hiring a Furniture Sales Colleague to deliver outstanding customer service in our furniture areas, drive sales, and promote our loyalty program. Full-time schedules are based on business needs, with hours often including evenings and weekends.

Benefit highlights include health coverage, a 401(k) match, and paid time off. You will learn product knowledge through training and vendor partnerships, helping customers envision and choose the best furniture solutions while protecting assets