Furniture Repair & Service Technician

Big Sandy Superstore; Dublin (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Job summary

Big Sandy Superstore is seeking a Furniture Service Technician to deliver high quality repair services for customers. You will handle customer work orders, coordinate calls from 8 am to 10 am, and perform various repairs on leather, fabric, reclining mechanisms, and furniture frames.

The role emphasizes quality workmanship, timely completion, and clear documentation of work performed and parts used, with responsibilities extending to billing notes and completing tasks within deadlines.

Qualifications

• High School Graduate or GED.
• Strong customer skills.
• Strong interpersonal skills.

Responsibilities

• Provide high quality repairs for customers.
• Process customer work orders and calls between 8am–10am.
• Perform leather/fabric repair and touch-ups.
• Replace reclining mechanisms and repair/ reinforce frames.
• Order parts and document work orders with notes.
• Finalize billing notes for completed service.

Skills

Self-starter

Multitasking

Team player

Education

High School Diploma or GED

Job description

Benefits:

• Employee Stock Ownership Program
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance
• Wellness resources

We have a great benefits package consisting of:

• Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
• Dental Insurance - Affordable dental insurance with NO waiting period.
• Vision Insurance - Quality vision coverage for very little cost.
• Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
• 401K Plan - All administrative fees are paid by the company.
• ESOP - Employee Stock Ownership Program
• Paid Time Off - Competitive paid time off policies.
• Employee Discount - Generous employee discount on ALL merchandise.

Furniture Service Technician

At Big Sandy Superstore, our success is based primarily on the quality of people on our team and their commitment to delivering the Superstore Experience. We are devoted to investing in and supporting our employees and the constant improvement of our company. In fact, we strive to provide a great work environment and treat each other with respect and dignity.

As a Furniture Technician you will be responsible for providing high quality repairs for every customer. The duties and expectations of this job are as follows:

• Customer Work Orders
• Call all scheduled customers between 8 am and 10 am
• Run all calls that are scheduled for the day
• Expected to perform quality repairs such as;
  • Repair and or touch up of leather
  • Repair or sewing of fabric
  • Replace reclining mechanisms
  • Wood burn in and touch-up
  • Repair and reinforce furniture frames
  • Case good assembly
• Perform Bedding inspections
• Order parts and put comments in work order from the customers home
• Finalize all billing notes from the customers home (symptom – work performed - parts used – labor amount)
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon time frame.

Qualities we are looking for:

• A self-starter with strong multitasking skills
• Can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Qualifications:

• High School Graduate or GED
• Strong customer skills
• Strong interpersonal skills

Job Type:

Full-Time/Regular
#bswarehouse

Company reserves the right to add or delete from job description as needed.