Furniture Maker

Surface Experts of Northeast Philadelphia; Tampa (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Training & development

Company car

Tools included

New trade learning

Mentorship

Helpline support

Paid holidays

Vacation accrual

Work-life balance

Job summary

Surface Experts is seeking a hands-on Technician to repair and restore furniture on-site for diverse customers. Use carpentry and finishing skills to assess damage, select finishes, and complete repairs quickly with focus on quality.

You will work with a small team, follow a structured five-step repair process, and enjoy a flexible schedule, a company car, and paid training. No overtime, weekends, or nights required.

Qualifications

• Hands-on repair and carpentry experience preferred.
• Experience with furniture repair or finishing is a plus.
• Ability to identify and match colors for repairs.

Responsibilities

• On-site for multiple customers each day.
• Handle on-site work orders, customer service, and follow-ups.
• Work with varied customers across industries.
• Follow the company’s 5-step repair process.

Skills

Hands-on experience

Facilities maintenance

Color matching

Learning mindset

Tools

CRM/Dispatch tool

Job description

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

Benefits

• Bonus based on performance
• Training & development
• Company car

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

Benefits/Perks

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and product are provided
• Learn a New Trade: Develop skills in a brand new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Our Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties And Responsibilities

In the Field Daily

• On the jobsite for 4+ customers per day
• On-site Work Orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

We are looking for someone who has experience in making or repairing furniture. You will use your background in carpentry or fine woodworking. Having a good understanding of the different finishes such as lacquer, varnishes, oils and blends is very helpful when assessing how to repair a damaged piece of furniture.

Preferred Qualifications

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning a skill that may take months to master.

What We Value

• Attention to detail
• Enjoy working with a team
• Ability to manage your own schedule
• Customer service experience
• Excellent work ethic