Funeral Services Assistant (part-time)

sci; Memphis (TN); On-site; USD 30,000 - 38,000; Full time

Job summary

SCI in Memphis, TN seeks a Funeral Services Assistant to provide clerical and administrative support for funeral operations. You will greet families, answer questions, coordinate services, and help with visitations and ceremonies under supervision.

The role requires high school diploma, customer service experience, proficiency with MS Office, and a valid driver's license. You will assist with transporting items, setting up floral arrangements, preparing documentation, and ensuring smooth service

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and/or sales preferred.
• Proficiency with MS Office suite; ability to learn databases.

Responsibilities

• Prepares for services: floral arrangements, chairs, caskets, urns, photos, keepsakes; handles storage and care.
• Prepares service documents related to funerals and cremations as directed by management.
• Assists with dressing and handling remains and, where permitted, operation of crematory equipment.
• Performs office duties: answering phones, using multi-line system, invoicing, postage, and basic office tasks.
• Runs errands for deliveries and supplies; assists ushers and transport of families as needed.
• Drives funeral home vehicles for services and family pickups; assists with transportation and parking as required.
• Ensures refreshments are available where allowed by law.
• Assists with visitations and funeral services: set up, dressing, casketing, delivery of family items.
• Greets clients entering the office and provides information and assistance.

Skills

Verbal communication

Written communication

Compassion and integrity

Professional demeanor

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred
• Experience: Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses: Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities: High level of compassion and integrity
• Knowledge, Skills and Abilities: Clear and concise verbal and written communication skills
• Knowledge, Skills and Abilities: Professional behaviors and team player

Postal Code: 38116

Category (Portal Searching): Operations

Job Location: US-TN - Memphis