Funeral Services Assistant

S.E. Combined Services of Florida; San Antonio (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Funeral Services Assistant to support funeral operations and assist clients with information and services.

You will prepare for services, handle setup, and perform clerical tasks while delivering compassionate customer service. Responsibilities include coordinating with teams, greeting families, driving to transports when needed, and helping with visitations and ceremonies in a respectful, compliant manner.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; ability and willingness to learn.
• Valid state driver's license with an acceptable driving record.
• High level of compassion and integrity; strong verbal and written communication.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes; ensures proper care and storage of items.
• Prepares documents related to services, cremations, maintenance, as directed by management.
• Assists with preparation of remains, including dressing and lifting remains, or operation of crematory as allowed by law.
• Office duties: answering phones, fax, computer, multiline phone system, debit card machine, typewriter, postage, scale, and stereo/video system.
• Run errands for floral delivery and supplies.
• Serves as usher and may park cars or perform transportation duties.
• Drives funeral home vehicles for services and family transport.
• Ensures refreshments are available where allowed by law.
• Assist with visitations, memorials, and funeral services: setup and dressing of remains, delivering family items and flowers.
• Greets and receives client families; provides information and assistance.
• Accommodate family needs during service or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required.

Skills

Customer service

Verbal communication

Written communication

Compassion

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

MINIMUM Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrity

Clear and concise verbal and written communication skills

Professional behaviors and team player

Postal Code: 78238

Category (Portal Searching): Operations

Job Location: US-TX - San Antonio