Funeral Services Assistant

S.E. Combined Services of Florida; New Braunfels (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

S.E. Combined Services of Florida in New Braunfels, TX is seeking a compassionate clerical assistant to support funeral operations and assist families during services.

You will greet client families, answer questions, prepare service documents, and help with logistics for visitations and ceremonies, while maintaining professional conduct and sensitivity.

Qualifications

• High school diploma or equivalent required.
• Customer service and/or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn.
• Valid state driver’s license with a clean driving record.

Responsibilities

• Greet clients and provide information at the office and during services.
• Assist with funeral, memorial and other services as requested by management.
• Prepare for services: set up floral arrangements, chairs, caskets, photos and keepsakes.
• Answer phones, operate office equipment, handle paperwork and errands.
• Drive funeral home vehicles for services and family pickups when needed.
• Assist with visitations, chapel setup and transportation requirements.

Skills

Compassion

Integrity

Communication

Team player

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Job Description

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education
• High school diploma or equivalent
• Experience
• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses
• Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities:
• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 78130

Category (Portal Searching): Operations

Job Location: US-TX - New Braunfels