Funeral Service Operative

Allscreens Nationwide Ltd; Massachusetts; On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Time to recharge (up to 25 days leave)

Annual bonus potential £300–£500

Pension 4% matched

Life assurance 2x salary

Employee discounts & eyecare support

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Free on-site parking

Job summary

Dignity is seeking a Funeral Service Operative (Level One) at Camp Hopson Funerals, Newbury. Salary £26,708.34 per annum plus on-call payments. This is a full-time, permanent role to support families during sensitive moments, delivering respectful and meaningful services.

You will provide dignified care for the deceased, support Funeral Directors, operate specialist vehicles, and take part in an on-call rota to assist families outside normal hours. Training is provided.

Qualifications

• Full UK driving licence is essential.
• Empathy, professionalism and composure under pressure.
• Respectful, caring approach for families and colleagues.
• Physically capable of manual handling and lifting.
• Able to work outside standard hours when needed.
• PC literate with Microsoft Office/Outlook and databases.

Responsibilities

• Provide dignified and professional care for the deceased.
• Support Funeral Directors in delivering seamless service and ceremonial work.
• Drive and operate specialist vehicles (hearses, limousines, ambulances).
• Maintain high standards of presentation for vehicles and facilities.
• Participate in an out-of-hours on-call rota to support families.
• Bring the deceased into care from various places and prepare them per family wishes.
• Support chapel visits and interact with families calmly and respectfully.
• Carry out duties with utmost care and professionalism.

Skills

Full UK Driving Licence

Empathy

Professionalism

Composure under pressure

Respectful, caring approach

Manual handling

Reliability

Willing to work odd hours

Professional appearance

PC literate

Tools

Microsoft Office

Outlook

Internal databases

Job description

Location: Camp Hopson Funerals, Newbury

Job Type: (Full-time, permanent)

Salary: £26,708.34 per annum plus on-call payments

We’re looking for a compassionate and reliable individual to join our team at our Camp Hopson Funerals, Newbury as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire process.

Your Impact and Responsibilities

Being a Funeral Service Operative means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families\' wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.

As a Funeral Services Operative (Level One), you will:

• Provide dignified and professional care for the deceased.
• Support Funeral Directors in delivering seamless service and ceremonial work.
• Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
• Maintain high standards of presentation for vehicles and facilities, and ensure they are well-maintained.
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Bring the deceased into our care from the place of death, including private homes, hospitals, hospices, or public spaces, under varying circumstances.
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes.
• Support with chapel visits and interactions with families in a calm and respectful manner.
• Carry out all duties involving the deceased with the utmost care and professionalism.

Skills and Knowledge

We’re looking for someone with/is:

• Holds a Full UK Driving Licence (Essential).
• Demonstrates empathy, professionalism, and composure under pressure.
• Has a respectful, caring approach when supporting both colleagues and families.
• Is physically capable of manual handling tasks, including lifting and carrying.
• Is comfortable working in direct contact with the deceased in a variety of conditions.
• Is reliable, flexible, and able to work outside standard hours when needed.
• Takes pride in presenting themselves in a professional and dignified manner.
• PC Literate – Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

No previous funeral experience is necessary; complete training, uniform, and support will be provided.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

What are the next steps?

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.