Funeral Service Assistant (part-time)

S.E. Combined Services of Florida; Riverside (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k)

Job summary

S.E. Combined Services of Florida is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations and to greet the public with compassion.

The role involves assisting on services, answering phones, and coordinating with management while adhering to company policies. Responsibilities include preparing for services, assisting with memorials, driving funeral home vehicles as needed, and ensuring refreshments and setup are in place.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Proficient in MS Office; ability to learn databases.
• Valid state driver’s license with acceptable driving record.
• Strong communication and compassionate demeanor.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes; ensure proper care and storage.
• Prepare documents related to services and cremations.
• Assist with the preparation and handling of remains within regulations.
• Answer phones and operate office equipment including fax, computer, multi-line phone system, debit card machine, and postage meter.
• Run errands for supplies and floral deliveries.

Skills

Customer service

Sales experience

Communication skills

Compassion and empathy

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Phone systems

Job description

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses: Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities: High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Compensation

Salary: $16.90/hr. - $21.13/hr.

Benefits

• Part-time associates working an average 20 hours a week may be eligible for 401(k).

Postal Code: 92504

Category (Portal Searching): Operations

Job Location: US-CA - Riverside