Funeral Service Assistant (part-time)

sci; Florida; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

sci is seeking an associate to support funeral operations and provide clerical assistance. You will meet the general public, answer questions, and help with funeral and cremation information, while handling phones and office tasks with courtesy.

Responsibilities include setting up service spaces, assisting with visitations, and supporting transportation and preparation of remains. A high school diploma and compassionate, team-oriented approach are required.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases; ability and willingness to learn required.

Responsibilities

• Prepares for services, including setting up floral arrangements, chairs, caskets, and keepsakes for client families.
• Prepares documents related to services, cremations, maintenance.
• Assists with preparation of remains and possibly operation of crematory as permitted by law.
• Answers phones and handles office duties and equipment.
• Run errands and assist with transportation needs, including parking and vehicle care.
• Greet client families and provide information, coordinating with funeral home staff.
• Supports visitations, memorial and funeral services as needed.

Skills

Compassion

Integrity

Communication

Team player

Education

High school diploma

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred
• Experience: Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses: Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities: High level of compassion and integrity
• Knowledge, Skills and Abilities: Clear and concise verbal and written communication skills
• Knowledge, Skills and Abilities: Professional behaviors and team player

Postal Code: 32714

Category (Portal Searching): Operations

Job Location: US-FL - Altamonte Springs