Funeral Service Assistant (part-time)

Service Corporation International; Cleveland Heights (OH); On-site; USD 28,000 - 33,000; Part time

Benefits offered by this job

401(k)

Part-time hours

Job summary

Service Corporation International in Cleveland Heights, OH, is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations and assist on services. You will greet families, handle inquiries, manage phones, prepare documents, and help with transportation and usher duties.

The role requires compassion, reliability, and basic MS Office skills; high school diploma preferred.

Qualifications

• High school diploma or equivalent required or preferred.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and office equipment.

Responsibilities

• Provides clerical and administrative support for funeral operations.
• Greet families, answer questions, and provide information.
• Answer phones courteously and operate office equipment.
• Assist on funeral, memorial and other services as requested.
• Prepare documents related to services and cremations as directed.
• Support transportation, usher duties, and car parking as needed.

Skills

Customer service

MS Office

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.Job ResponsibilitiesPrepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to timeMinimum RequirementsEducationHigh school diploma or equivalentExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn requiredCertification/LicensesValid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team playerCompensation:Salary: $20.00/hr.Benefits:Part-time associates working an average 20 hours a week may be eligible for 401(k).Postal Code: 44118Category (Portal Searching): OperationsJob Location: US-OH - Cleveland Heights