Funeral Service Assistant

Service Corporation International; Warren (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and customer service support for funeral operations at our Warren, MI location.

You will greet families, assist on visitations and services, prepare floral and keepsake setups, handle phones and office duties, and help with transportation when needed.

A high school diploma or equivalent and a valid driver’s license are required; prior customer service experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous customer service and/or sales experience preferred.
• Proficiency with MS Office suite and databases preferred; willingness to learn required.
• Certification/Licenses: Valid state driver’s license with acceptable driving record required.

Responsibilities

• Prepares for services including delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes of client families.
• Prepares documents related to services, cremations, maintenance as directed by management.
• Assists with preparation of remains including dressing and lifting, or operation of crematory as permitted by law.
• Performs office duties such as answering phones and operating office equipment and systems.
• Run errands for floral delivery and supplies.
• Serves as an usher and may park cars or handle transportation needs.
• Drives funeral home vehicles for services and family pickups.
• Greets and assists client families entering the office for information and assistance.
• Accommodates the needs of the family during a service or visitation.

Skills

Customer service

MS Office

Communication

Compassion

Team player

Education

High school diploma or equivalent

Tools

Multiline phone system

MS Office Suite

Databases

Job description

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Prepares documents related to services, cremations, maintenance etc., Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education High school diploma or equivalent
• Experience Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 48093

Category (Portal Searching): Operations

Job Location: US-MI - Warren

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.