Field Operations Support Assistant

Service Corporation International; Jacksonville (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

Service Corporation International is seeking an administrative/clerical associate in Jacksonville, FL to provide frontline support for funeral home, cemetery, crematory operations. Duties include greeting the public, handling general inquiries, processing documents, and coordinating orders and payments with sensitivity and professionalism.

Responsibilities span preparing certificates, permits, obituaries assistance, and supporting office staff.

Qualifications

• High School diploma or equivalent required.
• 1–2 years in an office/clerical or customer service role.
• Experience in a fast-paced, customer-focused environment.

Responsibilities

• Greet visitors and respond to inquiries with empathy.
• Prepare death certificates, permits, and related documents.
• Process payments and contracts accurately.
• Coordinate memorial orders and maintain files.
• Maintain confidentiality and professional communication.
• Assist with obituaries and support location management.

Skills

Verbal communication

Written communication

Organizational skills

Compassion and integrity

Confidentiality

Customer service

Education

High School or equivalent

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Prepares death certificates, prayer cards and related documents
• Completes required permits and or certificates
• Prepares and processes Veteran's Paperwork
• Prepares marker monument placement paperwork
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
• Prepares and distributes daily schedules, reports, and documents
• Receives and processes payments and contracts
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
• Orders office supplies
• Oversees the processing of installation orders to grounds and maintenance departments
• Processes accounts payable transactions
• Assists with the preparation of obituaries
• Assists Location Management, Sales, Family Service Counselors and payroll as needed
• Acts as backup to Receptionist
• Greets family members and friends
• Communicates client family's needs promptly and accurately to the appropriate staff member
• Conveys a sense of concern and empathy with client family members at all times
• Responds to customer inquiries via telephone, internet and in person
• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

• Education High School or equivalent
• Experience 1 - 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
• MS Office Suite experience preferred
• Basic mathematics skills required
• Good verbal and written communication skills
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Ability to maintain confidentiality

Postal Code: 32207

Category (Portal Searching): Administration and Clerical

Job Location: US-FL - Jacksonville

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI refers to Service Corporation International and its affiliates."

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.