Funeral Service Assistant

Sci Corp; Centennial (CO); On-site; USD 22,000 - 31,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant in Centennial, CO to support funeral operations and assist families with information and services. Responsibilities include greeting families, coordinating visitations, and handling clerical tasks in a compassionate, team-focused environment.

The role requires a high school diploma (or equivalent), customer service experience, and a valid driver's license.

Qualifications

• High school diploma or equivalent is required.
• Previous customer service or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn.

Responsibilities

• Assist with funeral, memorial and other services as requested by clients and management.
• Prepare services: floral arrangements, chairs, caskets, keepsakes, and photos; ensure proper care and storage.
• Answer phones and perform clerical duties including office equipment operation.
• Drive funeral home vehicles for services and for family pick-up as needed.
• Greet families entering the office and assist with information and directions.
• Attend monthly staff meetings and support transportation and visitation arrangements.

Skills

Compassionate service

Communication skills

Team player

Education

High school diploma or equivalent

Job description

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Schedule

• Must be able to work some evenings and weekends

Compensation

$19.50/hr

Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short-Term Disability * Long-Term Disability * Life Insurance * Voluntary Accidental Death or Dismemberment Insurance * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program

Service Corporation International is North America’s leading provider of death care services, operating numerous funeral homes and cemeteries under the Dignity Memorial® brand.

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