Funeral Home Operations Leader

Foresthillspalmcityflorida; Raleigh (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Reimbursement

401k with Company Match

Career Advancement & Training

Annual bonus potential

Job summary

Everstory Partners is seeking an experienced Funeral Manager to oversee the operations of a funeral home, organize services, and supervise staff. This role demands attention to detail and a commitment to offering families all options in their time of need.

The position requires a licensed funeral director and embalmer (or ability to obtain) with 5+ years in funeral home operations, plus 1 year of supervisory experience. Strong leadership, customer service, and communication skills are essential.

Qualifications

• 5+ years of experience in the operations of a Funeral Home.
• Licensed funeral director and embalmer or the ability to obtain a state license.
• Degree from an accredited school of embalming or mortuary science. A degree in business management or related field is preferred.
• 1 year of supervisory or management experience.
• Proven leadership ability, excellent customer service, sales and communication skills.
• Ability to supervise, motivate, and train personnel; can appropriately handle employee relations and performance issues.
• Possesses confidence and professionalism to interact with clients over the phone and in person.
• Enjoys interacting and collaborating effectively with others in a team atmosphere.
• Must possess a valid drivers license and access to a personal vehicle. Mileage reimbursement is provided for travel associated with job duties.
• Availability to work some holidays, evenings and weekends as needed.

Responsibilities

• Direct all activities relating to funeral services- preparation of funeral home facilities, supervision of funeral directors, perform as an arranger when required.
• Direct and supervise the administrative and support services of the funeral home- embalming services, repair and maintenance services, approve expenditures for operation of the funeral home and collection of receivables.
• Plan and implement strategies to increase the client base for the company- including direct involvement in marketing strategies.
• Ensure close coordination with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroners office, churches, florists, etc.
• Represent the company on all follow-up services provided, including customer complaints, legal activity, and contract preparations.
• Administer all of the work schedules of the personnel of the funeral home.
• Deal directly with vendors of funeral service supplies and support merchandise.
• Maintain knowledge of the laws and policies relating to the funeral business.
• May be required to perform embalming and other tasks assigned to the Funeral Director as needed.
• Other duties as assigned by management.

Skills

Compassion

Customer Focus

Ethics and Values

Education

Mortuary science degree

Business management degree (preferred)

Job description

Everstory Partners is seeking an experienced Funeral Manager to oversee the operations of a funeral home, organize services, and supervise staff. This role demands attention to detail and a commitment to offering families all options in their time of need.

The position requires a licensed funeral director and embalmer (or ability to obtain) with 5+ years in funeral home operations, plus 1 year of supervisory experience. Strong leadership, customer service, and communication skills are essential.