Funeral Manager

Everstory Partners; Glen Carbon (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

401k with Company Match

Job summary

Everstory Partners in Glen Carbon, Illinois is seeking an experienced Funeral Manager responsible for overseeing all activities of the funeral home. This role includes planning funeral services, supervising staff, and ensuring compliance with regulations.

The ideal candidate will have over 5 years of experience, a license in funeral directing, and exceptional leadership skills. We offer a comprehensive benefits package to support your personal and professional growth.

Qualifications

• 5+ years of experience in funeral home operations.
• Must be a licensed funeral director or able to obtain a license.
• 1 year of supervisory or management experience required.

Responsibilities

• Plan and supervise funeral home activities.
• Coordinate with governmental agencies and organizations.
• Manage work schedules of funeral home personnel.

Skills

Leadership

Customer Service

Communication

Team Collaboration

Education

Degree in Mortuary Science or Business Management

Tools

Embalming Tools

Job description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

This role has an opportunity to make a significant impact on our customer's families and loved ones. The Funeral Manager is responsible for planning, organizing, directing, and supervising the general activities of the funeral home. This role will be for a detail-oriented professional that understands the value of providing our families with all options in their time of need. In this position, you will also be responsible for:

• Direct all activities relating to funeral services - preparation of funeral home facilities, supervision of funeral directors, perform as an arranger when required.
• Direct and supervise the administrative and support services of the funeral home - embalming services, repair and maintenance services, approval of expenditures for operation of the funeral home and collection of receivables.
• Plan and implement strategies to increase the client base for the company - including direct involvement in marketing strategies.
• Ensure close coordination with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroner's office, churches, florists, etc.
• Represent the company on all follow-up services provided, including customer complaints, legal activity, and contract preparations.
• Administer all of the work schedules of the personnel of the funeral home.
• Deal directly with vendors of funeral service supplies and support merchandise.
• Maintain knowledge of the laws and policies relating to the funeral business.
• May be required to perform embalming and other tasks assigned to the Funeral Director as needed.
• Other duties as assigned by management.

Core Competencies

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• 5+ years of experience in the operations of a Funeral Home.
• Licensed funeral director and embalmer or the ability to obtain a state license.
• Degree from an accredited school of embalming or mortuary science. A degree in business management or related field is preferred.
• 1 year of supervisory or management experience.
• Proven leadership ability, excellent customer service, sales and communication skills.
• Ability to supervise, motivate, and train personnel; can appropriately handle employee relations and performance issues.
• Possesses confidence and professionalism to interact with clients over the phone and in person.
• Enjoys interacting and collaborating effectively with others in a team atmosphere.
• Must possess a valid drivers license and access to a personal vehicle. Offsite appointments will occur in this role including meetings with clients and community events. Mileage reimbursement is provided for travel associated with job duties.
• This position requires availability to work some holidays, evenings and weekends as needed.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue
• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. The range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.