Funeral Director/Embalmer Supervisor

Carriage Services; High Point (NC); On-site; USD 77,000 - 94,000; Full time

Job summary

Carriage Services in North Carolina is seeking a Funeral Director/Embalmer Supervisor to oversee the funeral home operations and staff performance. The role ensures services exceed client expectations and regulatory standards are met while guiding the team through daily planning and execution.

The supervisor will mentor department heads, develop community relationships, and implement marketing efforts to grow the location's presence. A current NC license and driver’s license are required.

Qualifications

• Minimum 5 years experience as a licensed Funeral Director/Embalmer.
• Valid NC Funeral Director/Embalmer license or willingness to obtain.
• Valid driver’s license with clean record.

Responsibilities

• Supervises day-to-day activities and schedules of funeral arranger staff.
• Oversees operations of the funeral home to meet client expectations.
• Manages resources and day-to-day activities.
• Ensures compliance with Federal, state, and local regulations for cemetery and funeral home.
• Develops relationships with suppliers to add value and market share.
• Coaches, mentors, and develops department heads and staff.
• Inspects facilities to maintain standards.
• Develops and implements local marketing plans and community events.
• Builds relationships with local businesses and leaders.
• Assist reports with goal setting and achievement.
• Encourages development of new service offerings.
• Works independently with minimal supervision.

Skills

Leadership

Communication

Empathy

Coaching/mentoring

Community involvement

Problem solving

Operations oversight

Education

Licensed Funeral Director/Embalmer in NC

NC Funeral Director/Embalmer license or willingness to obtain

Job description

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

Funeral Director/Embalmer Supervisor

The Funeral Director/Embalmer Supervisor assist in the overall supervision of the business’s arranging needs and is responsible for a variety of tasks during the preparation, planning, and execution of the funeral and memorialization process to ensure services run smoothly and that the expectations of our client families and their guests are exceeded.

Compensation

$85k per year

Job Type

Full Time

Location

Cumby Family Funeral Service

Key Responsibilities

• Supervises day-to-day activities and schedules of funeral arranger staff.
• Accountable for overseeing the operations of the funeral home to ensure the expectations of client families and their guests are exceeded.
• Oversee the management of resources and day-to-day operations.
• Understand and monitor compliance of Federal, state, and local laws and regulations for operation of a cemetery, cemetery sales, crematory, and funeral home.
• Develop and monitor quality relationships with suppliers to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Provide a high level of coaching, mentoring, and development to department heads and location staff.
• Inspections of all facilities, grounds, and locations to ensure all are maintained to standards.
• Develop and implement marketing plans to expand exposure of the location in the community.
• Sponsor on-site community events that promote the business to the community.
• Develop relationships with community businesses and leaders.
• Assist direct reports with setting and meeting their goals.
• Encourage the development of new service offerings.
• Works independently with little or no supervision.

Qualifications

• 5 years of experience as a licensed Funeral Director/ Embalmer.
• Valid Funeral Director’s License/ Embalmer’s License in the state of NC or willing to obtain.
• Valid state issued driver’s license in good standing and acceptable driving record.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families/ guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively listen to the needs of client families.
• Tactful and professional behavior when dealing with complaints or dissatisfaction with services or merchandise.