Funeral Director

foundationpartners; Littleton (CO); On-site; USD 60,000 - 90,000; Full time

Job summary

foundationpartners is seeking a Funeral Director to manage all phases of funeral arrangements and ensure high-quality service from setup to final disposition.

The role involves presenting service/merchandise options to client families, coordinating with a team, and performing on-call duties as part of rotating schedules. The successful candidate will oversee staff during services and ensure compliance with licensing and paperwork requirements.

Qualifications

• High school diploma or equivalent.
• Valid state-issued funeral director license (as per state licensing requirement).
• Completed mortuary school.
• Minimum one year of experience in customer service and the funeral industry is preferred.
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care.
• Ability to keep licenses and continued education requirements current and in good standing.
• Ability to work on-call/first call, in rotation as assigned.
• Knowledge of Microsoft Office suite (Word, Excel, PowerPoint).
• Organizational and planning skills; time management skills, and the ability to prioritize work.
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families.
• Able to multi-task, i.e., enter data into company POS while interacting with a client’s family member.
• Ability to stand for two or more hours without rest.
• Ability to move, push and pull heavy weighted items up to 150lbs safely.
• Valid state-issued driver’s license with a clear driving record.

Responsibilities

• Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and timely client files
• Acts to improve market share through community involvement as assigned by supervisor
• Performs additional projects and duties as assigned (e.g., car washing, equipment repair, pre-need planning)
• Oversees all team members participating in services and ensures proper professional conduct
• Communicates performance feedback to team members to meet business expectations
• Works on-call/first call in rotation as assigned
• Transfers decedents, dresses, and caskets, and prepares deceased as needed per licensing
• Meets with client families to educate and arrange personalized funeral services
• Uses systems/technology (Matthews/Aurora advisor) to review merchandise options, enter contracts and complete forms
• Completes tasks and details from the arrangement conference
• Ensures paperwork, permits and certificates are completed timely and lawfully
• Conducts and attends funeral services and follows up after services
• Collects funds at arrangement conferences

Skills

Customer service

Funeral industry knowledge

Communication skills

Microsoft Office

On-call readiness

Licensing knowledge

Team leadership

Multi-tasking

Education

Mortuary school

High school diploma

Tools

Matthews/Aurora advisor

Job description

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview and Responsibilities:

• Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on‑call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
• Transfers decedents, dresses, and caskets, and prepares deceased on an as‑needed basis (per appropriate licensing) to the instruction obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
• Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post‑service follow‑ups as needed
• Collects funds at the time of arrangement conferences

Requirements & Qualifications:

• High school diploma or equivalent
• Valid state‑issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Ability to keep licenses and continued education requirements current and in good standing
• Ability to work on‑call/first call, in rotation as assigned
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi‑task, i.e., enter data into company POS while interacting with a client's family member's
• Ability to stand for two or more hours without rest
• Ability to move, push and pull heavy weighted items up to 150lbs safely
• Valid state‑issued driver's license with a clear driving record