Funeral Attendant

sci; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

SCI Miami is seeking a Funeral Attendant to perform a variety of manual and office tasks in support of funeral services. Responsibilities include setting up rooms, greeting families, assisting with the deceased, and transporting family members when needed.

The role requires working evenings, weekends, and holidays in a compassionate, professional environment. Additional duties include answering phones, maintaining reception, data entry, and vehicle care and transport.

Qualifications

• Ability to follow instructions given over the phone or in person.
• Ability to use a computer and type.
• Ability to work with kindness and compassion for the deceased and families.
• Ability to lift up to 50 pounds and push/pull up to 200 pounds.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Prepare casket and deceased for visitation or funeral services, including dressing and transport through hallways.
• Prepare rooms for services, arrange chairs, guest books, flowers, keepsakes and caskets.
• Greet visitors, provide programs, answer questions and offer funeral information.
• May serve as pallbearer or drive families to cemetery sites.
• After services, assist with removal and storage of company property and memorial items.
• Answer phones, screen callers, escort guests to rooms, and maintain reception area.
• Data entry of documents into proprietary systems and handling deliveries.
• Transport, deliver, or pick up documents, flowers, and similar items; clean and fuel vehicles as needed.

Skills

Customer service

Data entry

Communication

Confidentiality

Teamwork

Flexibility

Physical stamina

Education

High School Diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned. Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.

JOB RESPONSIBILITIES

Funeral Services

• Prepare casket and deceased for visitation or funeral services such as dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways. May assist with lifting deceased
• Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
• Greet visitors, provide programs, answers questions, and provide funeral services information
• May serve as pallbearer
• May drive families to cemetery site
• Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers

Office Assistance

• Courteously answer phones, screen callers, and take 'first call' information
• Notify staff members when appointments arrive and escort guests to appropriate room
• Maintain reception area and refreshments including making coffee, disposing of trash, replenishing supplies, and straightening, cleaning, or vacuuming
• Review a variety of documents for accuracy
• Data entry of document information into proprietary systems
• Receive deliveries
• Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom task

Driver and vehicle maintenance

• Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination that may include family's residence, care center, or funeral home
• May transport the deceased to funeral home
• Wash, vacuum, and clean vehicles to ensure vehicle is presentable
• Fuels vehicles as necessary; following safety guidelines and expenditure processes

MINIMUM Requirements

Education

High School Diploma or equivalent

Certification/License

Valid state issued driver's license with an acceptable driving record

Experience

No prior work experience required

Funeral industry experience preferred

Knowledge, Skills and Abilities

• Ability to follow instructions given over the phone or in person
• Ability to use personal computer and type
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks
• Ability to work evenings and weekends
• Ability to lift up to 50 pounds; push/pull up to 200 pounds

Work CONDITIONS

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Professional Dress is required when in contact with families
• Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Ability to lift up to 50 pounds; push/pull up to 200 pounds
• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond "standard" hours, including weekends, nights and holidays
• Local travel

Postal Code: 33186

Category (Portal Searching): Operations

Job Location: US-FL - Miami