Funeral Arranger

Service Corporation International; Caguas (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a Funeral Assistant to support families during funerals, visitations, and interment, ensuring compassionate, professional service in line with company policies. The role involves coordinating ceremonies, chauffeuring, assisting at chapels, and handling arranges and documentation with respect for licensing requirements.

You will work closely with licensed staff to inform client families of available services, assist with aftercare, pre-need referrals,

Qualifications

• High School diploma or equivalent is required.
• Minimum of 3 years related experience as a Funeral Assistant.
• Current driver’s license with acceptable driving record.

Responsibilities

• Arranges, conducts and directs funeral and memorial ceremonies in a professional, organized and caring manner.
• Confirms authorization to proceed with service arrangements.
• Informs families of available recognition/services for veterans and ensures delivery.
• Assists with funeral services: coordinating parking, ushering, driving funeral vehicles, assisting at chapel, cemetery, and setup/removal of chairs.
• Provides aftercare: delivery of documentation and information on insurance, benefits and pensions; pre-arrangements for next of kin.
• Ensures compliance with licensing authorities and prepares documents and online entries related to services.

Skills

Customer service

Communication skills

Compassion

Professional appearance

Education

High School diploma or equivalent

Tools

MS Office Suite

Computers

Job description

Our associates celebrate lives. We celebrate our associates. Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals.

Job Responsibilities

• Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Confirms authorization to proceed with the service arrangements
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs
• In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin
• Ensures potential pre-need referrals are shared with Family Service Counselors
• Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations
• Prepares and accurately completes documents and online entries related to services, cremations, maintenance
• Assists with general office duties including answering phones and preparing reports as necessary
• Assist with the maintenance of vehicles, the facility and property
• Receives caskets and other funeral home supplies as well as place into inventory
• Ensures refreshments are available (where allowed by law)

Minimum Requirements

• Education: High School diploma or equivalent
• Experience: Minimum of 3 years related experience as a Funeral Assistant
• Licenses: Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite required
• High level of compassion and integrity
• Good communication skills