Fundraising Support Specialist - Hybrid

Ultimate Staffing Services; BLOOMINGTON (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

Ultimate Staffing Services in Bloomington, MN is seeking a Fundraising Support Specialist to assist participants in a nationwide campaign benefiting childhood cancer research. This role focuses on building relationships, delivering outstanding customer service, and supporting a meaningful cause.

You will serve as a main contact for participants, conduct outbound calls, process donations over the phone, and maintain accurate donor records.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Call center experience preferred.
• Fundraising, nonprofit, or volunteer experience preferred.
• Intermediate computer skills including Outlook and Teams.
• Ability to stay calm and solution-focused in challenging situations.
• Monday–Friday, 8:30 AM to 3:00 PM.

Responsibilities

• Conduct outbound calls to thank participants for involvement and support.
• Provide high level support to 100+ participants daily.
• Offer event and program guidance and answer questions.
• Help participants maximize fundraising efforts to reach goals.
• Respond to inquiries with professionalism and empathy.
• Collect feedback and document interactions.
• Accept donations over the phone and process donor information.
• Enter and maintain participant and donation records in systems.

Skills

Customer service

Relationship building

Communication

Calm under pressure

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Teams

Job description

Salary: USD20 - USD20 per hour

Are you passionate about helping people and making a difference? We're seeking a Fundraising Support Specialist to support participants involved in a nationwide fundraising campaign benefiting childhood cancer research. This is a great opportunity for someone who enjoys building relationships, providing outstanding customer service, and supporting a meaningful cause.

What You'll Do

As a Fundraising Support Specialist, you'll serve as a key point of contact for fundraising participants, helping ensure they have a positive and successful experience.

Responsibilities Include:

• Conduct outbound calls to fundraising participants to thank them for their involvement and support.
• Provide high level support to 100+ participants daily.
• Provide event and program support, answer questions, and offer guidance.
• Help participants maximize their fundraising efforts and achieve their goals.
• Respond to inquiries, concerns, and complaints with professionalism and empathy.
• Collect participant feedback and document interactions.
• Accept donations over the phone and accurately process donor information.
• Enter and maintain participant and donation records within company systems.

Qualifications

Required:

• High School Diploma or GED
• Minimum of 1 year of customer service experience:
• Call center experience preferred
• Fundraising, nonprofit, or volunteer experience preferred
• Intermediate computer skills, including Microsoft Outlook and Teams
• Ability to remain calm and solution-focused during challenging situations
• Monday-Friday | 8:30 AM to 3:00 PM

Compensation & Assignment Details

• $20.00/hour
• Start date is 9/14
• Equipment provided, including laptop, monitors, headset, mouse, keyboard, and docking station